Terms and Conditions
1. THESE TERMS
1.1. What these terms cover.
These are the terms and conditions on which you make a booking for a Driving Experience and on which
1.2. Why you should read them.
Please read these terms carefully before you submit your booking to
"Agreement" means these terms and conditions, the Email Confirmation and Conditions of Participation Form, as may be amended as agreed by the Parties in writing from time to time;
"Conditions of Participation Form" means the conditions of participation form to be completed by the Participant prior to participating in the Driving Experience, the current version of which is available to view here: https://www.porsche.com/silverstone/en/conditions-participation/;
"Customer" or "you" or "yourself" means the individual booking the Driving Experience, purchasing the Voucher or the Participant(s) as applicable; "Driving Experience" means the
“Email Confirmation” means the booking confirmation email sent to the Customer following a booking
“Fees” means the total amount payable by the Customer in consideration of the provision of the Driving Experience or purchase of the Voucher, as set out on the
“GBP” the lawful currency of the United Kingdom;
“New Car Customer” means a type of Customer who has been invited by
“Participant(s)” means the participant(s) taking part in the Driving Experience;
“Voucher” means a ‘PEC Driving Experience Voucher’ sold by
3. Bookings and your contract with
You may book a Driving Experience by: (i) booking online at https://experienceshop.porsche.com, (ii) calling us on +44 (0)1327 855 911 or (iii) emailing us at email@example.com. You may book a Driving Experience for yourself or purchase a Voucher for someone else.
3.2. How we will accept your booking.
Our acceptance of your booking will take place when we send you the Email Confirmation confirming the applicable Driving Experience booked and price paid, at which point a contract will come into existence between you and
3.3. Voucher Bookings.
If you purchase a Voucher for yourself or for someone else, you should provide the contact details of the Participant at the time of booking. The Participant will then need to contact
The content of the Website is directed solely at those who access the site from the United Kingdom.
3.5. Change to date or Driving Experience.
If you wish to make a change to the Driving Experience you have booked or the date of the Driving Experience please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the Driving Experience or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. Any changes to the date of the Driving Experience are subject to the provisions of clause 7.4.
4. Fees and Payment
4.1. Where to find the price for the Driving Experience.
The price of the Driving Experience (which includes VAT) will be the price indicated on the order pages when you placed your order or notified to you by telephone when you place the order. We take all reasonable care to ensure that the price advised to you is correct. However please see clause 7.1.2 for what happens if we discover an error in the price of your booking.
4.2. When you must pay and how you must pay.
The Fees must be paid in full in GBP at the time of booking the Driving Experience or purchase of the Voucher. Payment must be made by credit card or debit card.
4.3. Payment of Any Additional Amounts.
Additional amounts payable by the Customer to
4.4. We can charge interest if you pay late.
If the Customer fails to make any payments due under this Agreement by their due date, the Customer shall pay interest on the overdue amount at the rate of 2% per annum over the base rate from time to time of the Bank of England.] Such interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount.
4.5. Change of VAT rates.
If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
4.6. Payment in foreign currency.
All prices shown on our websites are in GBP and all transactions are conducted in GBP. If ordering from overseas or in a foreign currency account you may be charged fees by your bank to process the transaction. These fees are in addition to any prices on our website and are beyond our control.
5. Bookings and Vouchers
5.1. Expiry of Bookings and Vouchers.
Where, at the time of booking, you are not able to confirm the date for the Driving Experience, you should contact
5.1.1. a Voucher must be fully redeemed within one year of purchase of the Voucher from
5.1.2. a New Car Customer must agree with us the date for the Driving Experience within two years of receipt of the invitation from
5.1.3. all other Driving Experiences must take place within two years from the date of the Email Confirmation.
After the relevant expiry date set out above, such Vouchers and bookings shall expire and you shall not be entitled to a refund if you do not attend a Driving Experience in respect of such Vouchers or bookings.
5.2. Redemption of Vouchers.
Vouchers may only be redeemed against the Fees of a Driving Experience and may not be used as full or part-payment for any other good(s) or service(s). Vouchers cannot be exchanged for cash.
5.3. Delivery and Gift Boxes.
At the time of purchase we may give you the option of purchasing a presentation gift box (a “Gift Box”) in respect of Vouchers for an additional cost. Vouchers and, where applicable, Gift Boxes will be issued in hard copy and sent to the address nominated by the Customer at the time of booking within 10 business days of receipt of the applicable Fees.
5.4. Lost or damaged Vouchers.
If your Voucher or Gift Box is lost or damaged please contact us (using the details in clause 12.2 below) and we will issue a replacement copy by email. In the case of a hard copy Voucher or Gift Box that is lost or damaged
5.5. Fraud etc.
We will not be responsible for any loss you may incur as a result of theft, impersonation or identity fraud.
5.6. Driving Experience may vary from their pictures.
The images of the available Driving Experiences on our website or in our brochures are for illustrative purposes only. Although we have made every effort to display the concept of the Driving Experiences accurately, we cannot guarantee that the images and description accurately reflects the actual Driving Experience which may vary from those images and descriptions, including but not limited to the colour and models featured.
6. The Driving Experience
6.1. Provision of the Driving Experience.
Subject to the payment of the Fees,
6.2. Where the Driving Experience takes place.
All Driving Experiences will take place at the
6.3. Circumstances outside of
We reserve the right to:
6.3.1. alter; or
6.3.2. postpone or cancel,
a Driving Experience in each case if we are unable to perform our obligations under this Agreement due to circumstances beyond
(a) adverse weather conditions which may affect the safety of Participants and incidents affecting transport and public safety;
(b) unforeseen equipment malfunction and/or unplanned necessary maintenance;
(c) war, an act of terrorism, strikes, industrial action short of a strike, import or export embargo, lockout, accident, fire, blockade, flood, natural catastrophe, protests, pandemic or epidemic; or
(d) the application of any statute, regulations, guidance and/or advice in respect of coronavirus (COVID-19) or other pandemic or epidemic, or we, in our sole discretion, deem it prudent to alter, postpone or cancel a Driving Experience in order to combat the spread of coronavirus (COVID-19) or other pandemic or epidemic.
Decisions regarding such circumstances can often only be made on the day of the Driving Experience and possibly after your Driving Experience has already commenced. Notice will be given as soon as reasonably practicable.
6.4. Part-refund of the Fees in the event of alteration of a Driving Experience under clause 6.3.1.
6.5. Re-booking in the event of postponement or cancellation under clause 6.3.2.
6.5.1. cancel the contract in accordance with clause 7.1.4; or
6.5.2. within 60 days of the original date of the Driving Experience, re-schedule their Driving Experience subject to availability by contacting
If the Customer has not re-booked the Driving Experience within 60 days of the date of the original Driving Experience,
7. Your rights to end the contract
7.1. Ending the contract because of something we have done or are going to do.
If you are ending a contract for a reason set out at 7.1.1 to 7.1.4 below the contract will end immediately and we will refund you in full for any Driving Experience which has not taken place. The reasons are:
7.1.1. we have told you about an upcoming material change (not otherwise referred to in this Agreement) to the Driving Experience or to the Agreement that you do not agree to;
7.1.2. we have told you about an error in the price or description of the Driving Experience you have ordered and you do not wish to proceed;
7.1.3. you have a legal right to end the contract because of something we have done wrong; or
7.1.4. there is a risk that the Driving Experience cannot take place on the confirmed date because of circumstances outside of
7.2. Right to change your mind.
The Customer may cancel the Driving Experience at any time before the later of: (i) 31 days before the date of the Driving Experience and (ii) 14 days after the date on which the Email Confirmation is sent to you.
7.3. How to end the contract with us.
To end the contract with us, you can complete and return the cancellation form set out in the Appendix to this Agreement. You can also cancel by calling customer services on +44 (0)1327 855 911 or emailing us at firstname.lastname@example.org. Please provide your name, home address, details of the order and, where available, your phone number and email address.
7.4.1. If you cancel the Driving Experience:
a) before the later of: (i) 31 days before the date of the Driving Experience and (ii) 14 days after the date on which the Email Confirmation is sent to the Customer, the Customer will be entitled to a full refund of the Fees; and
7.4.2. b) after the later of: (i) 31 days before the date of the Driving Experience and (ii) 14 days after the date on which the Email Confirmation is sent to the Customer, the Customer will not be entitled to any refund of the Fees. For the avoidance of doubt:
a) no refund will be due if you decide not to continue with a Driving Experience after it has started; and
b) no refunds are payable to New Car Customers in any circumstances.
7.5. How we will refund you.
Where refunds are due we will refund you the Fees, by the method you used for payment within 14 days of you telling us you have changed your mind in accordance with clause 7.3 above. If payment was made by full or part redemption of a Voucher, then the refund will be made by issuing the value of such redemption to the method the Customer who originally purchased the Voucher used for payment.
7.6. New Car Customer new vehicle order cancellation.
Each New Car Customer who has been invited to a Driving Experience due to the New Car Customer placing an order and paying a deposit at a
8. Our rights to end the contract
8.1. Ending the contract for non-payment.
We may end the contract for a Driving Experience at any time by emailing you if you do not make any payment to us when it is due and you still do not make payment within 10 days of us reminding you that payment is due.
8.2. Compliance with instructions.
8.3. We may withdraw the Driving Experience.
We may write to you to let you know that we are going to stop providing all or some of the Driving Experiences. We will let you know at least 60 days in advance of our stopping the supply of any Driving Experience you have booked and, if you do not wish to book an alternative Driving Experience, the Customer will be entitled to a full refund of the Fees. For the avoidance of doubt, no refunds are payable to New Car Customers in any circumstances.
9. Participants and attendance at the
Porsche Experience Centre
9.1. Requirements of Participants. Participants must:
9.1.1. be over:
a) 21 years of age to be eligible to drive 911
b) 25 years of age to be eligible to drive any of the
9.1.2. hold full UK Driving Licence to drive a vehicle upon public highways or hold a valid full foreign Driving Licence and be entitled to drive a vehicle upon public highways in the UK under such licence;
9.1.3. produce their original photo-card driving licence when signing the Conditions of Participation Form (or, if they do not hold a photo-card driving licence, their counterpart driving licence together with their passport);
9.1.4. produce a copy of the Email Confirmation;
9.1.5. be medically fit to participate and have eyesight up to the standard required of a road driving test;
9.1.6. not be suffering from any disability which is likely adversely to affect the ability of the Participant to control a vehicle;
9.1.7. not attend the
9.1.8. not know of any reason or factor, which will or may impair their driving abilities or restrict them from participating in the
9.1.9. not participate in any driving activities unless they have first received a drivers briefing, following which the Participant will abstain from participating should they not agree or understand the inherent risks involved;
9.1.10. at all times follow the instructions given by
9.1.11. wear a seat belt at all times; and
9.1.12. complete and sign the Conditions of Participation Form before participating in the Driving Experience.
9.2. Use of Own Vehicle.
If a Participant is using a vehicle for the Driving Experience which does not belong to
9.2.1. acknowledges that all insurance in relation to the use of the Participant’s Vehicle is their sole responsibility and accepts full legal responsibility for any loss or damage in the event that they elect to drive Participant’s Vehicle at the
9.2.2. shall ensure the Participant’s Vehicle has a current MOT, is fully taxed, is roadworthy (including in relation to tyre tread depths) and free of legal defects, has a clean and crack-free windscreen and windows for excellent visibility and has fully operational external lights;
9.2.3. shall, if Participant’s Vehicle has been modified, ensure each modification has been approved by the UK motor vehicle inspection authority and recorded in the vehicle registration documentation;
9.2.4. shall ensure, if necessary, that permission has been sought from the vehicle’s legal owner to use the vehicle for the Driving Experience, and provide written evidence of this permission upon request;
9.2.5. is fully responsible for insuring the Participant’s Vehicle or proceeding on a self-insured basis (without insurance);
9.2.6. shall be responsible for the running costs of the Participant’s Vehicle for the driving activity; and
9.2.7. shall be responsible for all loss or damage sustained by the vehicle during the course of the Driving Experience or at the
9.4. Availability of Vehicles.
You may request a specific model of vehicle to be used in your Driving Experience either at the time of booking or afterwards, including but not limited to a New Car Customer requesting the model they have ordered at the
9.5. Licence Check.
You consent to
9.6. Insurance organised by
You shall be permitted to bring one spectating guest to the
9.8. Exclusion of Participants.
9.9. Prohibited items.
The following items must not be brought onto the
9.9.1. foreign objects such as, but not limited to, confetti, balloons, signage/fixings, candles or indoor fireworks;
9.9.2. food or beverages;
9.9.3. flammable, combustible or objectionable substance or liquid; or
9.9.4. any other substance or item which is likely, in
9.10. Personal possessions.
The Participant is responsible at all times for the safety and security of any items belonging to them or their guests, and brought to the
9.11. Removal of items.
9.12. Maximum numbers.
9.13. Allergies and dietary requirements.
Please give as us as much notice as possible of any allergies and dietary requirements using the contact details in clause 12.1. This data will be processed in accordance with clause 10.1.
10. Data Protection
10.1. How we will process your personal data.
We will only use your personal data as set out in the
11.1. Liability for death or person injury.
Nothing herein shall be deemed to exclude liability for death or personal injury on the part of either you or
You understand that
11.3. Your liability to
You accept that if, in connection with your participation in the
11.6 In the circumstances set out in:
11.6.1 clause 6.3 (Circumstances outside of
11.6.2 clause 7.2 (Right to change your mind);
11.6.3 clause 7.4.2(a) (if you decide not to continue with a Driving Experience after it has started);
11.6.4 clause 8.1 (Ending the contract for non-payment); and
11.6.5 clause 8.2 (Compliance with instructions),
11.7 In the circumstances set out in:
11.7.1 clause 7.1.1 (material change that you do not agree to);
11.7.2 clause 7.1.2 (error in the price or description of the Driving Experience);
11.7.3 clause 7.1.3 (your legal right to end the contract because of something we have done wrong); and
11.7.4 clause 8.3 (We may withdraw the Driving Experience),
you agree to minimise any costs or losses that you may incur arising from the ending of the contract.
12. General Provisions
12.1. How to contact us – You can contact us by:
12.1.1. telephoning our customer service team at +44 (0)1327 855 911
12.1.2. writing to us at
12.1.3. emailing us at email@example.com
12.2. How we may contact you.
If we have to contact you we will do so by text message, telephone or by writing to you at the email address or postal address you provided to us in your order.
No failure or delay on the part of any party to exercise any right or remedy under this Agreement will operate as a waiver thereof and no waiver by any party in respect of any breach shall operate as a waiver of any subsequent breach.
You need our consent to transfer your rights under this Agreement to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
12.5. Third Party Rights.
Nothing in this Agreement whether pursuant to the Contracts (Rights of Third Parties) Act 1999 or otherwise shall confer on any third party any benefit or the right to enforce any term contained herein.
If at any time, any one or more of these obligations is or becomes invalid, illegal or unenforceable in whole or in part but would be valid if some part thereof were deleted or the period or application reduced such obligation shall apply with such modification as is necessary to make it valid and effective and in any event the validity, legality and enforceability of the remaining clauses and sub-clauses shall not in any way be affected or impaired thereby.
The Customer shall seek and obtain the prior written approval of
12.8. Intellectual property.
All product and company names and logos referred to on the website are the trade marks, service marks or trading names of their respective owners including
12.9. Linked sites.
12.10. Computer system.
The Customer is responsible for ensuring that their computer system meets all relevant technical specifications necessary to use the
Any complaints in relation to a Driving Experience should be made in writing and sent to
12.12. Governing Law.
This Agreement and any non-contractual obligations arising out of this Agreement shall be governed and construed in accordance with the Laws of England and Wales and the parties hereby submit to the exclusive jurisdiction of the English courts.
If you require any further information regarding the Driving Experience please call the
APPENDIX - CANCELLATION FORM
(Complete and return this form only if you wish to withdraw from the contract)
Towcester, NN12 8GR.
+44 (0)1327 855 911
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the supply of the following service [*],
Ordered on [*]/received on [*],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
[*] Delete as appropriate