Help & Contact - Electromobility with Porsche E-Performance. - About Porsche

The Porsche Panamera Turbo S is parked at a charging station in the city. In the left part of the picture, you can see a man with his mobile phone in his hand, checking the charging time of his Porsche.

Help & Contact

E-Performance

Here you will find further media and service information about E-Performance at Porsche. If you have any more questions, please do not hesitate to contact us.

Contact us

We are more than happy to answer any questions regarding E-Performance.

A young girl is standing in front of a Porsche with her cell phone in her hand.

Telephone

You can call us on:
4006 910 911

7am - 9pm (local time)

Or send us a message at any time via e-mail:

connect@cn.porsche.com

Video tutorials

Charging facilities

There are many ways to charge your Porsche, whether at home or on the road. Here’s how.

Charging functions

For optimal use of your charging times, use the timer function or create your personal charging profile.

Change the supply cable

Would you like to change your supply cable? Here’s how it works.

Install the Energy Manager

Here’s how to install your Energy Manager.

Mobile Charger Connect Web Application

You have questions about connecting with the Web Application? We will show you the first steps.

Home Energy Manager Web Application

You have questions about connecting with the Web Application? We will show you the first steps.

Here you can see a catalogue of Mobile Chargers.

Manuals.

保时捷移动充电器连接系统 – 安装手册 (PDF; 1.5 MB)Porsche Mobile Charger Connect - Driver’s Manual (PDF; 2 MB)保时捷移动充电器 – 安装手册 (PDF; 0.9 MB)Porsche Mobile Charger - Driver’s Manual (PDF; 1.2 MB)Porsche Home Energy Manager - Installation manual (PDF; 0.9 MB)Porsche Home Energy Manager - Driver’s Manual (PDF; 0.6 MB)

A Porsche employee and a customer can be seen talking.

FAQs.

Do you have any questions about Porsche E-Performance? The most frequently asked questions and answers are available here, under FAQs.

A woman is sitting in front of her laptop at
her desk with her mobile phone in her hand,
the My Porsche page is open on the screens.

Software updates.

Check for current software updates using the serial number of your charging hardware.

Here, two people are seen behind a Porsche with a tablet in their hands.

Service Campaigns.

Discover if there are any current offers for your equipment using the serial number of your charging hardware.

Discover Porsche E-Performance.

Discover more about Porsche E-Performance, electromobility and the sports car of the future.

A Type 2 charging plug is plugged into the charge port of the BEV model Porsche Taycan Turbo S, vehicle color white.

Charging all-electric Porsche models.

Discover how to charge your all-electric Porsche easily and find the right charging equipment.

Discover more

Plug-in hybrid Panamera Turbo S E-Hybrid Sport Turismo is charging, charging plug is connected, charge port door is open.

Charging Porsche plug-in hybrids.

Find out how to charge your Porsche plug-in hybrid and which products you need.

Discover more

Taycan Turbo S seen from the front, on the left side a woman leans against the Porsche with a mobile phone in her hand.

Discover Porsche E-Performance.

Discover more about Porsche E-Performance, electromobility and the sports car of the future.

Discover more