Porsche (China) Motors Ltd. Personal Information Protection Policy
This Personal Information Protection Policy (“Personal Information Protection Policy”) describes the information that Porsche (China) Motors Ltd. and authorized Porsche dealers (collectively, "Porsche") collects about you, how we use and share your information, and your choices.
This Personal Information Protection Policy applies to information collected and processed about you by or on behalf of Porsche as set forth in the below “Information We Collect” section, including through any Porsche's physical stores, auto shows, websites, online services or programs, mobile applications and social media platforms (including but not limited to our WeChat official account and WeChat mini-programs or other derivative or affiliate programs (applications)) and any other Porsche's online or offline products, services and events where this Personal Information Protection Policy is posted, linked or otherwise presented to you (our “Services”). Unless otherwise indicated, all references to “Porsche”, “we” or “our” in this Personal Information Protection Policy means Porsche (China) Motors Ltd. and authorized Porsche dealers.
2. Links, Third-Party Websites, and Social Media Platforms
Our Services may contain links to the websites of third parties, as well as to social media platforms such as Weibo or WeChat (“Linked Sites”). Porsche is not responsible and has no liability for the privacy policies or practices of Linked Sites. We recommend that you review the privacy policies of each Linked Site you visit.
3. Geographical Scope of Services
Our Services are for users located exclusively in the mainland of the People's Republic of China. If you are located outside the mainland of the People's Republic of China, please return to www.porsche.com and use the drop down box to find the website for users in your location.
4. Information We Collect
4.1 As used in this Personal Information Protection Policy, “Personal Information” means all kinds of information recorded by electronic or otherwise that can be used to independently identify or be combined with other information to identify natural persons. “Information” is collectively used herein to refer to both Personal Information and other information that does not identify a specific individual.
4.2 Through various online and/or offline forms (e.g., web pages, applications, emails, SMS, letters, face-to-face collection, etc.), we collect your personal information in different occasions, including but not limited to when you:
order and/or purchase any of our products or services from us;
participate in any Porsche event or program, including any event, program, contest, survey, auto show, sweepstake or other promotion that we may offer from time to time (collectively, “Events”);
subscribe to the Porsche marketing materials, newsletter, or other communications from us;
contact or communicate with us and/or request information from us (e.g., via web pages, applications, emails, SMS, letters, face-to-face communication, etc.);
access or use Porsche-related pages or accounts on any third-party social media platforms (“Social Media Platforms”);
access or use Porsche-related pages or accounts on any third-party vertical websites ("Vertical Websites");
provide or submit comments, suggestions, experiences, or other content to us; and/or
otherwise interact with us and our Services.
In addition, if you have purchased Porsche vehicle(s), we will also collect relevant vehicle information in accordance with applicable legal and regulatory requirements and/or Porsche technical requirements when you are possessing and using Porsche vehicle(s). Please refer to the Statutory Information section.
4.3 Following your submission, a Declaration of Consent representing your consent to our collection and processing of your Personal Information, we will collect all kinds of Personal Information relating to the purpose of this Personal Information Protection Policy, including but not limited to:
basic personal information, including your name, citizen ID, occupation and income status;
contact information, including mobile phone number, email address, postal address and zip code;
demographic information, such as your gender, birthday, nationality;
driving information, such as your driver's license number, your current and past vehicles, and your vehicle preferences;
purchase information, including the product you purchased and its price, and other transaction details;
payment information, including payment channels, credit card/debit card information;
comment and communication information, including the Personal Information contained in your reviews or correspondence with us regarding the products and/or services we provide;
interaction information, including Personal Information contained in any Events and other interaction with us and our Services that you choose to respond to or participate in;
Vertical Websites information, including any information generated or submitted during your access or using of Porsche-related pages or accounts on any third-party vertical websites;
Social Media Platform information, including:
• your basic information of social media platforms that you authorize social media platforms to share with official account operators (such as us) on such platforms when you registered your social media platform account or in the process of using social media platform services, such as your account name and nickname, profile picture, gender, city, your language settings, when you followed our social media platform official account, etc.
• the information you provide to us such as your contact information, details of any transactions you make, and other information we may obtain when you use or interact with our social media platform official account and any mini-programs operated by us on the social media platforms (including social media platforms applets or other derivative or affiliate programs (applications));
• Personal Information contained in your correspondence with us, such as reporting problems or submitting queries, subscriptions or comments about our social media platform official account or its contents;
• the MAC (Media Access Control) address of your mobile device that we detect only for the purpose of providing you with the latest in-store product and service information through our social media platform official account when you visit or enter a certain distance from our stores.
You may voluntarily provide any of the above information. In many cases, if you choose not to provide the above information, we will not be able to provide you with our products or services, or respond to any of your problems or other needs.
5. Statutory Information
If you have purchased Porsche vehicle(s), we will also collect and process the regulated vehicle information and personal information in connection with the Porsche vehicle(s) that you have purchased in accordance with applicable legal and regulatory requirements and/or Porsche technical requirements (Please refer to "List of Statutory Information"). You are obligated to cooperate with Porsche in the collection of such Statutory Information to comply with applicable legal and regulatory requirements.
When you resell the purchased Porsche vehicle to a third party, you have the obligation to inform such third party that it should reach out to and provide Porsche (China) Motors Ltd. the Statutory Information within 30 working days after the completion of the amendment of vehicle registration.
6. Information Collected Automatically
Log File Information: Log file information is automatically reported by your browser or mobile device each time you access our Services. When you use our Services, servers may automatically record certain log file information such as your web request, Internet Protocol (IP) address, browser type, referring / exit pages and URLs, number of clicks and how you interact with Linked Sites, domain names, landing pages, pages viewed, and other such information.
Location Data: When you access our Services via a mobile device, we may access, collect, monitor, and/or remotely store information regarding your mobile device, as well as real-time “location data,” which may include GPS coordinates. Location data may convey to us information about how you browse and use our Services. You may opt-out from allowing us to have access to your location data by adjusting the permissions in your mobile device, though some features of our Services may not function properly if use or availability of location data is impaired or disabled.
7. Information We Receive From Third Parties
We may receive Information about you from third parties. For example, if you access Porsche-related contents through third parties (e.g., Social Media Platforms or Vertical Websites), such third parties may pass certain information about you to us.
8. How We You Use Your Information
We use your Information, including Personal Information, for a variety of purposes, including:
providing our products and services to you;
communicating with you regarding Porsche, and its products, services, and Events;
customizing your Porsche experience;
responding to your inquiries, comments, or postings;
administering our Events and inviting you to participate in our Events;
improving and customizing our Services;
internal operations such as enhancing our products and services, marketing efforts, and to conduct research and analysis;
developing new products and services;
investigating or settling inquires, complaints or disputes;
marketing and promotion purposes;
enforcing our Website Terms and Conditions of Use;
protecting the security and integrity of our business and our Services;
fulfilling purposes of Porsche prospect or customer care programs;
performing product information statistics and carrying out service and communication in connection with product inspection, maintenance, warranty, recall and after sales service;
conducting customers' satisfaction surveys and market research;
conducting analysis of product quality, failure prevention and vehicle rescue, and provide technical support to you and our dealers;
performing purpose of data merger, storage and integration; and/or
reporting to and transmitting data to the competent government authorities and/or their designated institutions in accordance with applicable legal / regulatory requirements.
9. How We Share Your Information
We share and disclose your Information as follows:
with third parties (whether located within or outside Mainland China) that provide a variety of services on our behalf, including but not limited to the development, maintenance, and support of our Services, payment processing, communications, and marketing research and analysis;
with authorized Porsche dealers for customer care and marketing effort;
with members of our affiliated group of companies (whether located within or outside Mainland China) for promotional or other purposes;
to manage and administer Events;
to comply with laws, regulatory requirements, court orders, or other legal process, or in connection with a legal investigation;
as may be necessary to protect the rights and interests of Porsche, its affiliates, and authorized Porsche dealers, and our and their respective employees, customers, visitors, users, or any other person or entity;
to enforce any applicable terms and conditions and other agreements;
in the event of a corporate transaction, such as a merger, reorganization, or acquisition, in which event your Personal Information may be transferred to the acquiring company;
in non-personally identifiable form; and/or
in accordance with your consent.
10. How We Protect Your Information
We implement reasonable technical, administrative, and physical safeguards to keep your Personal Information secure. We also request that our third-party service providers use commercially reasonable security measures to protect your information from unauthorized access or use. However, no data transmission is guaranteed as 100% secure.
11. Submissions and User Generated Content
Unless governed by separate terms identified at the time of submission, all suggestions, materials, remarks, or other intellectual property (e.g. ideas, experiences and photos) with no personal information involved that you communicate or submit to us (“Submissions”) will be considered non-confidential and non-proprietary. Porsche shall have no obligation of any kind with respect to such Submissions and shall be free to use and distribute Submissions for any purposes, without limitation of any kind.
Our Services may allow you to post messages and submit content (e.g. comments, photos, blogs, postings etc.), which may include your Personal Information. You are responsible for all actions resulting from any information, including Personal Information, which you post on our Services. Porsche is not responsible for the results of such postings.
"Phishing" is a scam designed to steal your Personal Information. If you receive a suspicious e-mail, SMS or call that looks like it is from us asking you for your Personal Information, please notify us as provided below in the Contact Us section.
13. Privacy of Minors
Our Services are not intended for use by minors under the age of 18. We do not knowingly collect Personal Information from minors under the age of 18 without parental or guardian consent. Please contact us via the contact information provided in Contact Us section if you believe we may have collected such information without parental or guardian consent or other than in a manner authorized by law, and we will work to delete it.
14. Rights of Personal Information Subjects
14.1 Conditions for Exercising Rights of Personal Information Subjects
You should cooperate with us in verifying your personal identity. To exercise your rights, you are recommended to call Porsche China Consumer Service Centre via your valid phone number reserved in Porsche China, or visit Porsche Centre with your ID and relevant vehicle license.
14.2 Right of Inquiry
Porsche China may use your personal information through the following channels: Phone call, e-mail, SMS, and post service.
You may inquire into the following personal information retained by Porsche China:
Name, phone number, address, postal code, e-mail, and other applicable personal information.
With respect to your personal information stored with websites or applications of Porsche Club, Porsche Fan, Porsche Pre-Owned Car Locator, or other events, please log onto these websites or platforms for inquiry.
14.3 Right of Correction
You may apply to correct the following personal information reserved in Porsche China:
Name, phone number, address, postal code, e-mail, and other applicable personal information.
With respect to your personal information stored with websites or applications of Porsche Club, Porsche Fan, Porsche Pre-Owned Car Locator, or other events, please log onto these websites or platforms for correction.
14.4 Right of Contact Channel Block
You may request that the use of your personal information by Porsche China and Porsche Centre or any other authorized partner of Porsche through one or more of the following channels be blocked:
Phone call, e-mail, SMS, and post service.
You will have the right to choose whether to receive promotional e-mails or SMS from Porsche China and Porsche Centre, or any other authorized partner of Porsche. Each promotional e-mail or SMS you receive from us will provide you with a specific opt-out mechanism to allow you to unsubscribe from receipt of these promotional e-mails or SMS.
14.5 Right of Deletion
You may apply to delete your personal information. However, certain systems may not fully support the deletion function at the current stage, therefore we will block or desensitize your personal information.
If the personal information subject to your request is information that Porsche China shall continue to collect, process or retain according to the applicable laws and regulations or regulatory requirements, we may deny your request to the extent so permitted under the applicable laws and regulations or regulatory requirements.
14.6 Right of Account Deletion
You may log onto the relevant Porsche platforms to delete your accounts registered in these platforms, including Porsche Club, Porsche Fan, and Porsche Pre-Owned Car Locator, as well as account information in other event websites.
After deleting the account, you will not be able to restore the data involved. If you have any virtual asset on the platforms, it will also be emptied and cannot be restored upon account deletion.
14.7 Right of Consent Withdrawal
You may withdraw your consent to the executed Porsche Personal Information Protection Policy. Upon your withdrawal, your personal information will no longer be used by Porsche China and Porsche Centre. We will block the channels used by Porsche China and Porsche Centre to contact you, and delete, block or desensitize your personal information.
For account information in websites or applications of Porsche Club, Porsche Fan, Porsche Pre-Owned Car Locator, WeChat public account and other events, you should log onto these relevant websites to delete the accounts, after you withdraw your consent to the Personal Information Protection Policy.
15. Contact Us
If you have any questions or comments about this Personal Information Protection Policy or our privacy practices, please contact us via:
Mail Address: 17/F, No. 826 Century Avenue, China (Shanghai) Pilot Free Trade Zone. (Postcode: 200127; To: Porsche (China) Motors Ltd.)
16. Your Acceptance of Our Personal Information Protection Policy
By using our Services, you signify your acceptance of this Personal Informatin Protection Policy, and you agree to adhere to the terms and conditions posted on our Services under “Legal notice.” If you do not agree with the terms of this Personal Information Protection Policy, please do not access or use our Services or submit any Personal Information to us.
17. Changes to the Personal Information Protection Policy
Porsche reserves the right to modify this Personal Information Protection Policy at any time, so you should review it frequently for changes. If we make changes to this Personal Information Protection Policy, we will post such changes here at http://www.porsche.com/china/en/legal-notice/. Your continued use of our Services and/or provision of your Personal Information after such posting constitute your acceptance of such changes. If we make a change to this Personal Information Protection Policy that, in our sole discretion, materially affects the use or disclosure of your Personal Information, a notice will be posted at http://www.porsche.com/china/en/ with a link to the updated Personal Information Protection Policy. Please contact us as described in the Contact Us section if you would like information regarding any changes.