Shanghai. Porsche China is once again raising the bar in its quest to guarantee the highest standards of customer service with the launch of its dedicated staff training centre.
Designed, built and operated with the exclusive mission of ensuring Porsche customers receive the finest possible service from expertly trained staff, the facility, fittingly situated near Shanghai International Circuit, is set to become a centre of excellence for Porsche customer care in China.
Staff from all over the country will attend the centre, not just for basic training, but also for regular refresher courses, updates on additions to the Porsche range and masterclasses on customer care best-practice.
Consisting of four large seminar rooms for lectures and workshops, and a technical instruction area with four vehicle-lifting platforms - providing staff the opportunity of an up-close look at the innovative technology underneath the skin of every Porsche - those attending the centre will come away with practical, hands-on knowledge to benefit Porsche customers across the country.
“By the end of this year we hope to have 22 to 25 Porsche Centres operating throughout China, but we can only do that if we have enough trained staff - when it comes to service we will not sell our customers short.” said Mark Bishop, Managing Director of Porsche China - Jebsen & Co. (China) Motors Ltd.
“This training centre is another sign of our commitment to our customers in China; our commitment to serve them to the international standards they demand, and our determination to build a solid, sustainable foundation for Porsche in China from which we can continue to grow in the years ahead.”
Porsche Training Centre – Facts and Data
- Total investment: 10M RMB
- Construction area (should be effective working area): currently around 1100 m2
- Opening date: 14 May, 2007
- Number of employees: 2
- Management area: 300 m²
- Technologic teaching area: 800 m²
- Main Representative: Ms. Annie Zhang
- Location: No. 2155, Yining Road, Jia Ding District, Shanghai
- Opening hours: Monday to Friday 9:00 am - 6:00 pm
- Telephone: (86-21) 6956 9911
- Fax: (86-21) 6956 8911