Privacy Notice “Porsche Home Charging Equipment”
(Home Energy Manager, Mobile Charger Connect, Wall Charger Connect & Porsche Inductive Charging Plate)

This Privacy Notice describes the practices of Porsche Cars North America, Inc. and its subsidiary, Porsche Sales & Marketplace, Inc. (collectively, “Porsche”) with respect to the personal information we collect when you use Porsche Home Charging Equipment. All references to “Porsche,” “we,” “us,” or “our” in this Privacy Notice mean Porsche Cars North America, Inc. and/or Porsche Sales & Marketplace, Inc. 

This Privacy Notice supplements the Porsche Privacy Notice at https://www.porsche.com/usa/privacy-policy/.  Please review the Porsche Privacy Notice for more information about our privacy practices with respect to the personal information described below.

When you use Porsche Home Charging Equipment, you are directing Porsche to disclose Data (defined below) to our parent, Dr. Ing. h.c. F. Porsche AG, with registered office in Stuttgart, Porscheplatz 1, D-70435 Stuttgart, Germany, registered with the District Court in Stuttgart under number HRB 730623, with which we collect certain Data in the U.S. under joint responsibility.

What Personal Information Do We Collect and How Do We Use the Information?

We collect and retain the responses you provide to our Market Research questions. 

Data we collect and retain when you use Porsche Home Charging Equipment (“Data”) may include:

Contact information such as name, postal address, e-mail address or telephone number;

Device information such as device identification, device type, device status, diagnostic and error codes, and software version;

Information on charging processes (charging history information, connection status and time stamp of the last communication establishment); and

Information about the beginning, end and extent of use as well as the IP address of the charging equipment.

We collect and use the information for the following purposes:

Ensuring that your Porsche charging equipment is communicative and up-to-date;

Support: troubleshooting and elimination of faults in your charging equipment; and

Improving product quality, including through the analysis of loading equipment data and customer feedback.

Please note that in some charging equipment (e.g. Mobile Charger Connect) you can actively switch data transmission on or off for the purposes mentioned above.

To ensure that your charging equipment is always up to date and that we can provide you with optimal support in the event of a support event, some charging equipment (e.g. Porsche Inductive Charging Plate) sends diagnostic and charging process data continuously and immediately after installation (you can find more about this in the operating instructions of the respective charging equipment).  Data transfer for these purposes includes, for example, the following information:

Unique ID of the device;

Technical status values at a certain point in time;

Diagnostic codes;

Software and hardware versions; and

Charging history information.

The use of the home charging equipment is generally possible with or without a link to your Porsche ID account. However, the use of individual functions may require a prior link to your Porsche ID account. If you would like to use other optional functions in the My Porsche mobile app for the Porsche charging equipment, it is necessary to link your Porsche charging equipment to your Porsche ID account.  As part of the use of these functions, the following personal and device-specific data in particular may be transmitted to Porsche:

Customer identification (Porsche ID or the device serial number);

Charging statistics;

Charging history information;

Status (of the device as well as the charging process);

Connection status; and

Timestamp of the last communication setup.

Disclosure of Data to Third Parties

We may disclose Data to third parties as follows:

To our parent company Dr. Ing. h.c. F. Porsche AG and/or affiliates, which may use the information for the purposes described in this Privacy Notice.

To external service providers to the extent required to perform services related to Porsche Home Charging Equipment (primarily in the areas of technical infrastructure and maintenance). Such third party service providers are carefully selected and authorized to use the information only to provide the requested services for Porsche or our affiliates.

To governmental authorities to the extent required or permitted by applicable law.

To Porsche Centers and service centers.

Scroll to the page top.