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Porsche - Help & Contact - E-Performance
Help & Contact
Help & Contact

Here you will find further media and service information about E-Performance at Porsche. If you have any more questions, please do not hesitate to contact us.

A young girl is standing in front of a Porsche with her cell phone in her hand.
You can call us at:
1-800-PORSCHE (767-7243)

When prompted ask for “e-performance”.

Send us a message at any time using the contact form.

Go to contact form

Video tutorials

Here you can see a catalogue of Mobile Chargers.

Instructions for uploading diagnostic data for the Mobile Charger Connect*/Wall Charger Connect*.

The Porsche Mobile Charger Connect/Porsche Wall Charger Connect can transmit diagnostic data to the responsible support office in the event of an operating fault.

*Available in some countries


• The charger is already integrated into your home network (see Owner's Manual). No diagnostic data can be exported if the hotspot is connected directly.

• For the password of the web application you need the access data letter that is enclosed with the device.

• Your end device (e.g. tablet, laptop, smartphone) should have a compatible browser (see Owner's Manual) and should also be in the home network.

Web Application Login // Step 1

• Enter the current IP address of the charger in the browser address bar. You will find the IP address under Settings > Networks > Network information.

– or –

• Enter the host name of the charger in the address bar of the browser. You will find the host name in the letter containing access data. It consists of the following components: Device name + serial number (e.g. https://WallChargerConnect-1234567/or https://iccpd-1234567/)

• A security message appears on some browsers. This can be confirmed.

Web Application Login // Step 2

• Log in as a “home user” in the web application. Enter your password, which you can see in the letter containing access data.

Upload of diagnostic data // Step 1

• Navigate to Settings > Service > Diagnostic data.

Upload of diagnostic data // Step 2

• Select export diagnostic data and accept the message.

The relevant support office can now analyze a possible malfunction in your Mobile Charger Connect/Wall Charger Connect using the diagnostic data and suggest the appropriate instructions for use.

Data Protection Declaration Porsche Home Charging Equipment

We, Dr. Ing. h.c. F. Porsche AG (hereinafter referred to as “we” or “Porsche AG”) are delighted by your interest in our home charging products (hereinafter referred to as “Porsche charging hardware”). We take the protection of your personal data and the confidential treatment of this data very seriously. Your personal data are processed only within the scope of the legal provisions of data protection law, in particular, the European Union General Data Protection Regulation (hereafter “GDPR”). This Data Protection Declaration provides information about the processing of your personal data and your rights as a data subject in connection with your use of the Porsche Digital Service Infrastructure. For information on the processing of personal data in other areas, please refer to the relevant specific data protection declaration.

Data Protection Declaration Porsche Home Charging Equipment

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