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Help & Contact.
Here you will find further media and service information about E-Performance at Porsche. If you have any more questions, please do not hesitate to contact us.
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Contact.

We look forward to speaking to you. You can reach us by phone at:

+1-800-PORSCHE (767-7243)

When prompted ask for “e-performance”.

Send us an e-mail at any time via: customersupport@porsche.com. We will get back to you as soon as possible.

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Do you have any further questions?

To the FAQ

Video tutorials.

Mobile Charger Connect commissioning.

We'll show you how it's done, from assembly and installation to commissioning.

Charging options.

There are many ways to charge your Porsche, whether you are at home or on the road. Here’s how.

Charging functions.

To make optimal use of your charging times, use the timer function or create your personal charging profile.

Change the supply cable.

Would you like to change your supply cable? Here’s how.

Mobile Charger Connect web application.

Do you have any questions about connecting to the web application? We will show you the first steps.

Tutorials.

Porsche Mobile Charger Connect (PDF; 1.7 MB)

Porsche Mobile Charger Plus (PDF; 1.4 MB)

Porsche Mobile Charger (PDF; 1.3 MB)

Porsche Wall Charger Connect PDF; 1.7 MB)

Porsche Wall Charger Connect - Cut Sheet (PDF; 4.7 MB)

General Precautions on Charging Hardware Installation (PDF; 6,8 MB)

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Software update.

See if there is a software update available using the serial number of your charging hardware.

Learn more
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Service activities.

Check whether a service activity or a recall is required for your Porsche charging component.

Learn more
Porsche Home Charging Equipment Privacy Policy

We, Dr. Ing. h.c. F. Porsche AG (hereinafter, "we" or "Porsche AG"), want to thank you for your interest in our home charging products (hereinafter, "Porsche charging hardware"). We take the protection of your personal data very seriously. Your personal data will only be processed in accordance with the provisions of data protection legislation, in particular the General Data Protection Regulation (hereinafter "GDPR"). This Privacy Policy provides information about the processing of your personal data and your privacy rights as a data subject in connection with the online offer. Information on the processing of your personal data in other areas can be found in the respective specific privacy policy.

Porsche Home Charging Equipment Privacy Policy

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