Porsche want to ensure you can continue enjoying your car even when things do not go to plan. Porsche can offer you a number of reassurance products to give you peace of mind that we will look after you and your Porsche if the unexpected happens.
New cars & approved assistance.
Mobility and safety on demand. 24 hours a day. 365 days a year. Europe-wide. Fast help – wherever and whenever you need it.
The Porsche Assistance mobility service.
From the UK:
Tel.: 0330 053 0450
From Europe:
Tel.: 00800 1336 5984
Porsche New Car Guarantee and Porsche Assistance service
Every new Porsche comes with a three-year Porsche New Car Guarantee and a three-year Porsche Assistance service. The Porsche New Car Guarantee is valid all around the world and provides coverage against all manufacturing defects with unlimited mileage.
The Porsche Assistance service provides cover in the event of a breakdown anywhere in the United Kingdom and Europe.
Download the Service Description Booklet below while you can also contact your Porsche Centre for full details.
Porsche Assistance Policy (Insurance)
Please note: The advertised price of a Porsche Approved Pre-Owned Car may include the cost of an optional Porsche Approved Warranty insurance product and/or a separately optional Porsche Assistance insurance product. Please speak to your Porsche Centre for further details.
The Porsche Assistance policy provides cover in the event of a breakdown anywhere in the United Kingdom and Europe.
The policy features are:
Incident management trained advisers will manage your Porsche case to find the best solution for your needs
Telephone help to fix minor problems with the vehicle
Porsche experienced roadside patrols in the UK, with the objective to keep your vehicle mobile where possible by providing roadside repairs
Organisation of towing to a Porsche Centre for warrantable mechanical breakdown or Porsche Recommended Repairer in case of a road traffic accident
Provide premium class compact saloon replacement vehicle for up to five days in the UK whilst your Porsche is repaired at a Porsche Centre (subject to availability)
European onward travel and accommodation (if repairs cannot be made at roadside)
Replacement driver to drive your vehicle to your destination or the UK (if elsewhere in Europe) if you are ill or injured
If you’ve been involved in an accident Porsche Assistance will provide you with onward mobility for 48 hours while you organise your insurance claim and recover your vehicle to a Porsche Recommended Body Repairer
The Porsche Assistance policy is available to purchase as part of your extended warranty from our network of Centres in a 12, 24 or 36 month term.
A standalone 12-month policy can also be purchased directly from Porsche Assistance by calling 0330 053 0450 subject to your Porsche satisfying the eligibility criteria.
Terms and conditions apply. Download the Service Description Booklet and/or the Insurance Product Information Document below while you can also contact your Porsche Centre or Porsche Assistance for further details including policy exclusions and limitations of cover.
Porsche Assistance Service Availability
Please note that Porsche Assistance services are currently unavailable in the following countries due to events outside of our control:
Russia
Belarus
Ukraine
Azerbaijan
Georgia
Bosnia and Herzegovina
Kazakhstan
We apologise for any inconvenience this may cause and appreciate your understanding.