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You can charge your
For the installation of charging hardware at your home, our recommended provider for home installation services, Andersen EV, can support you through this process if you require. Please contact your
Yes, the charging time is influenced by several factors. These include:
- the available power rating of the energy infrastructure
- the passenger compartment preconditioning
- the charge state and the temperature of the high-voltage battery
- the settings that were activated on the charger or energy manager
When charging at home, the customer-specific domestic installation is also an important factor.
With AC charging, the power output of the on-board charger installed in the vehicle makes a real difference.
The charging times can therefore differ significantly from the specified values.
Charging at home
Approximately 80% of electric vehicle charging takes place at home, so to provide the optimum experience based on your personal requirements, we offer a range of intelligent charging solutions to ensure you can charge your
A home check should be carried out in conjunction with our recommended home installation partner, Andersen EV.
Your electrical infrastructure is checked and details regarding the installation of the equipment at your home can be agreed.
The installation of domestic charging equipment can be considered a structural change.
We recommend that you use the
A detailed analysis of your domestic infrastructure is created by an expert as part of the home check. Further information is also available from your
Smart charging works through the intelligent consideration of your electricity tariff, your installed photovoltaic system and other current consumers.
The charging equipment offered by
No, currently only the Mobile Charger Connect and the Mobile Charger Plus can be connected to the Home Energy Manager.
You should have a
In order to be able to use the price-optimised charging function, in addition to the setting in the Home Energy Manager you must also activate the charging timer in the vehicle. If you have not set the charging timer, your vehicle will automatically be charged at maximum power. In addition, without communication via the EEBus protocol, the corresponding charging functions cannot be executed. Ensure that both devices (Home Energy Manager and Mobile Charger Connect/Plus) are in the same network. Make sure that a two-way connection has been established. Both the Home Energy Manager and the Mobile Charger Connect/Plus must be paired with one another. For further information, please refer to the "EEBus" chapter in the Installation Manual and in the instructions for the web application.
There are two options for setting the current limitation:
1. The maximum charging current can be set in the web application of the Mobile Charger Connect/Plus, or on the device itself (static limitation).
2. When using the Home Energy Manager, the maximum current of the house connection or the sub-distribution unit, to which the Mobile Charger Connect/Plus is connected, can be specified in the web application of the Home Energy Manager.
The access data that is valid on delivery, such as the preset PIN and the initial password, can also be taken from your My
For further information, please contact your
Charging on the road
In addition, you can also avail of fast-charging with our partner IONITY at customary domestic prices of only £0.30/kWh.
If you would like to charge your
When you want to use an applicable
Following activation of the charging point, you must connect your
- With DC charging points, the cable is permanently installed on the charging pedestal.
- With AC charging points, particularly in Europe, you will require a mode 3 charging cable.
This is available as special equipment via your
Normally, charging starts automatically. Further information is provided on the relevant charging point.
You can call up the available public charging points in the PCM of your vehicle. Use the POI search or the
Please note that due to the fast pace at which the network of public charging points is being expanded it may happen that not all existing charging points are displayed in the PCM.
If you are using the
No, once plugged into the vehicle charge port, the charging plug is automatically detected by the vehicle and locked. The charging cable is secured against being disconnected and your
Normally, your vehicle will not discharge completely, instead it will inform you that the charge is low in good time. Pay attention to the instructions in the PCM and the instrument cluster.
In addition, your
In everyday situations there are many options available to you to charge your
No, you don't have to charge the high-voltage battery of your
In addition, the charging speed reduces as the charge level of the high-voltage battery increases. Therefore it can save time to only charge the battery up to approx. 80 per cent or until the required range has been achieved.
Moreover, only allowing it to discharge to 20% and charging it slowly to 80% protects the battery.
The range is influenced by various factors, such as the driving style, comfort functions, aerodynamics and road conditions. The most important factor is your driving style: environmentally-aware and anticipatory driving behaviour promotes brake energy recovery and thereby increases the range of the vehicle. In addition, you can reduce the strength of your comfort functions such as the air-conditioning system and heating, and only fit add-on parts that influence the aerodynamics (e.g. roof boxes) when required.
As a result of the comfort functions used in cold weather, e.g. the heating, the range of your vehicle may be reduced. The use of the convenient preconditioning function during charging can minimise this result as the required heating power is provided by the power grid.
At low temperatures, the charging performance of your high-voltage battery can also be restricted. Using the
Country-specific stipulations and approvals may restrict the use of charging equipment abroad. Consult the Driver's Manual and contact your
No, do not use extension cables, cable reels, multiple sockets or (travel) adapters to charge your vehicle.
You can purchase appropriate connecting cables (plugs) for this from your
If, during an active charging operation (vehicle plug is plugged in), the charger is disconnected from the infrastructure (power supply is cut off), then the charger is switched off.
No entry is made in the error memory, as without power supply nothing can be saved.
If the vehicle plug is still plugged in when the power supply is restored, the charger starts quite normally and the charging operation continues.
If your vehicle is not charging or not with the desired charging performance, the following points, which could lead to restrictions in the charging process, should be checked:
- Was a charging timer activated?
- Was a charging profile created?
- Were local settings made on the charger, e.g. reduction of the charging performance to 50%?
- Were local settings made in the Home Energy Manager?
At low temperatures, the charging performance of your high-voltage battery can also be restricted. If the charging performance falls to below 6 A, the charging process stops and is not restarted automatically.
If you have questions regarding the
For questions on public charging with the
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