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FAQ.

Want to know more about Porsche E-Performance? We have collated a list of the most frequently asked questions to help you. For further information please contact your preferred Porsche Centre.

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Charging options
Where can I charge my Porsche Cayenne E-Hybrid, Panamera E-Hybrid or Taycan?

For most people, the most convenient and regular charging will take place at home. Porsche provide a range of intelligent charging hardware for the home and our recommended provider is able to support you with installing this, if required.

Where home charging is not possible, or for charging on longer journeys, an ever-growing network of public chargers make charging on the road easily accessible. AC public charging sockets are widespread and can be easily used with the optional Porsche public charging cable. Rapid chargers can be found along major motorways and in a growing number of petrol station forecourts.

Which plug sockets can I use to charge my Porsche Cayenne E-Hybrid, Panamera E-Hybrid or Taycan?

All Porsche vehicles feature a Type 2 socket for AC charging, and a CCS socket for DC rapid charging, the adopted European standard for electric vehicles.

The standard-fit Porsche Mobile Charger equipment included with the car can be plugged into a domestic 13-amp socket, or into an industrial 32A single phase blue commando socket, using the included infrastructure cables. At no additional cost, the industrial infrastructure cable can be substituted for a 16A single phase, 16A three-phase, or 32A three-phase variant at the point of ordering. Please speak to your preferred Porsche centre for more information.

Charging at public AC charge points can be done using the optional Porsche Public Charging cable (Type 2).

Home charging
Which charging equipment does Porsche offer for charging my vehicle at home and where can I purchase it?

All Porsche plug-in hybrid and all-electric vehicles come with mobile charging equipment as standard, which can be plugged in and optionally mounted at home. Please speak to your Porsche Centre for a full overview of the range of options available to suit your circumstances.

What are the benefits of the Porsche Home Energy Manager?

The Porsche Home Energy Manager monitors the energy and power consumption in your home and thus enables the use of smart-charging functions. This involves automatically charging your vehicle as quickly and cost-effectively as possible. Smart charging works through intelligent consideration of your electricity tariff, your installed PV system and other current consumers in order to prevent overloading of your electrical circuit.

What is the difference between the Porsche Mobile Charger Connect and the Porsche Mobile Charger?

Both chargers will charge your plug-in or electric vehicle, both come with appropriate connection cables and a basic wall mount.

The Porsche Mobile Charger Connect is operated via a convenient touch display and is wi-fi enabled. In conjunction with the Porsche Home Energy Manager, it supports smart charging applications and provides overload protection for your domestic connection.

Extensive accessories are available exclusively for the Porsche Mobile Charger Connect, including elegant and secure mounting options such as the Porsche Wall Dock and Porsche Compact Charging Pedestal.

Charging takes longer than expected. Is there a fault?

The charging duration depends on the charging current available at the charging point, the specification of your vehicle and on-board charging equipment, as well as on ambient and battery temperature conditions.

e.g. at home, on a 16A single-phase 240V domestic connection, the maximum power available for charging is 3.6kW, even if the vehicle and charging equipment can support a maximum of 11kW.

e.g. on the road, during rapid charging (e.g. 150-270kW), maximum charge rates are achieved between 5-80% state of charge under optimum environmental conditions. The charge rate above for 80% would be reduced to maximise battery life.

Public charging
How can I charge at public charging points?

Public charging points can be accessed in a variety of ways. Individual charge points are often operated by different networks which will have their individual means of access (e.g. app/subscription) or ad-hoc (e.g. one-time payment via app, or a credit card reader).

To simplify access to the range of different networks, the Porsche Charging Service, included with the Taycan, provides access to different networks using one card and account, with a consolidated monthly invoice.

Charging at public AC charge point sockets generally requires an appropriate charging cable. For the UK, the Type 2 Porsche public charging cable is optionally available and compatible with all Type 2 public charging sockets.

Rapid charge points generally feature tethered cables. The Taycan is compatible with public chargers featuring the CCS connector (European adopted standard), such as that found on IONITY stations.

Can a passer-by pull out the plug while I am charging at a public charging point?

No. When connected, the vehicle and charger conduct a digital handshake verification which includes locking of the cable to the vehicle (and to the charger where appropriate). While the vehicle is charging or locked, the cable cannot be removed from the vehicle socket.

Vehicle
How can I ensure that my Taycan is not completely discharged?

The Taycan includes an indicator for the percentage state of charge of the battery, allowing you to plan recharging of your car when the battery level gets low. Charging can be done whenever and wherever is most convenient and accessible, including using public chargers, at work or at home using home charging equipment.

Must I always fully charge my Porsche Cayenne E-Hybrid, Panamera E-Hybrid or Taycan?

No. You do not always have to fully charge the high-voltage battery of your Porsche. Partial charging does not cause capacity loss (memory effect) and does not reduce the service life of the high-voltage battery. On fully-electric vehicles such as the Taycan, it is recommended to keep the battery between 20-80% state of charge for maximum efficiency.

What does the range of my Porsche Cayenne E-Hybrid, Panamera E-Hybrid or Taycan depend on?

The range is influenced by various factors such as vehicle loading, driving style, temperature, road conditions and topography. An environmentally aware and predictive driving style promotes the recuperation of braking energy and therefore increases the range. Due to aerodynamic resistance, high speeds will negatively impact range, as will additionally fitted accessories such as roof boxes. Vehicle loading and high intensity acceleration will increase the energy consumption and reduce range. Extreme temperatures, particularly low temperatures increase the energy required to heat the battery and occupants, and so will reduce the range. The reduction can be minimised by preconditioning the vehicle while plugged in before the journey, and by reducing the intensity of interior climate control functions.

Miscellaneous
What must I observe when driving abroad?

Different countries may have different standards and access requirements in particular for public charging. Prior to travel, familiarise yourself with the necessary requirements of the countries you intend to travel to, as well as any additional equipment which may be required.

In Europe, the Type 2 (AC) and CCS (DC) standards are widely adopted, and a large network of chargers can be accessed using the Porsche Charging Service.

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Consumption and Emissions

Taycan Models
26.7 – 21.1
kWh/100 km
0
g/km