FAQ.

Performing the online pre-checks will give you an initial overview of the specific situation in your own home.

A detailed analysis of your domestic infrastructure is created by an expert as part of the home check. Further information is also available from your Porsche partner.

Yes, the charging time is influenced by several factors. These include:
- the available power rating of the energy infrastructure
- the passenger compartment preconditioning
- the charge state and the temperature of the high-voltage battery
- the settings that were activated on the charger or energy manager

When charging at home, the customer-specific domestic installation is also an important factor.

The charging times can therefore differ significantly from the specified values.

Using the Online Pre-Check, the essential prerequisites for using Porsche charging equipment are checked in your home. The Online Pre-Check is free-of-charge and can be easily performed, e.g. from your couch.

In order to obtain more detailed information, you can have your Porsche partner arrange a home check by an external service partner. During this, your electrical infrastructure is checked and details regarding the installation of the equipment at your home can be agreed.

The installation of domestic charging equipment can be considered a structural change.

We recommend that you coordinate with all parties involved before installation; these might include, e.g., your electricity supplier, your municipal authorities or housing community and, if required, your landlord.

A detailed analysis of your domestic infrastructure is created by an expert as part of the home check. Further information is also available from your Porsche partner.

The maximum charging current can be set in the Mobile Charger Connect web application or on the device itself (static limitation).

The access data that is valid on delivery, such as the preset PIN and the initial password, can also be taken from your My Porsche profile, as an alternative to the letter containing access data.

For further information, please contact your Porsche partner.

We ensure that your experience when charging away from home is hassle-free and flexible. Integrated into the Porsche Charging app, the Porsche Taiwan Charging Service gives you access to an island-wide Porsche Turbo Charging network, so you can charge your car easily and conveniently when you are on the road. As a Taycan customer, you will receive 2 years complimentary access to the Porsche Turbo Charging service (subject to Terms & Conditions). Additionally, you can enjoy the Porsche Destination Charging network all around Taiwan free-of-charge.

For more information, visit the on the road charging section of our website:

Porsche Taiwan Charging Service Terms & Conditions
Porsche Taiwan Charging Service Privacy Policy

If you would like to charge your Porsche:
- at a Porsche Turbo Charger, you must first activate it, e.g. with a smartphone or the Porsche Taiwan Charging Service member RFID card.
- at Porsche Destination Chargers, please enter the PIN code shown on the charger mount to activate the charger.
- at a public charger, please follow the instructions provided by the Charge-point Operator to activate the charger.

Next, connect your Porsche using the charging cable.

Normally, charging starts automatically. Further information is provided on the relevant charging point.

You can call up the available public charging points in the Porsche Taiwan Charging app available for free for iOS and Android. For chargers equipped with an internet connection, you can even see the live status of the charger in the app.

No, once plugged into the vehicle charge port, the charging plug is automatically detected by the vehicle and locked. The charging cable is secured against being disconnected and your Porsche is secured against being driven away.

The purpose of the idle fee is to enhance the efficiency of Porsche Turbo Charging Service and reduce the waiting time for vehicle owners. If a vehicle continues to occupy a Turbo Charger after charging completes (including charging to 100% SOC, charging to a set percentage, and manually stopping charging), an idle fee of NTD 15 per minute will incur. If the vehicle is moved within five minutes grace period, the fee is waived.

All vehicles using Porsche’s Turbo Chargers will incur an idle fee.

The Porsche Taiwan Charging app will notify you as your charging nears completion and again when it's complete. After your charging stops, there is a five-minute grace period. The idle fee incurs after this grace period and stops when you leave. You can find details in the Porsche Taiwan Charging app after each use of the Turbo Charger.

Yes, you can see the remaining grace time on the Porsche Taiwan Charging app.

The fees incurred from overstaying will be automatically charged from the Porsche Taiwan Charging app once you leave the charging spot.

After the idle fee is charged, you will receive an invoice.

There is no cap on the idle fee. We advise you to leave as soon as charging is complete to free up the Turbo Charger for others and avoid incurring an idle fee.

The idle fee already includes tax.

No, idle fees only apply to Porsche Turbo Chargers.

For any questions, please contact your Porsche Centre or customer interaction centre (0800-718-911).

Pay-per-us is for customers who exceed fair use limit or whose free charging subscription expires.

We will charge NTD14/kWh for every Turbo Charging Station.

Yes, NTD14/kWh for all Turbo Charging Stations.

No, you will not. You will only be billed after the launch of pay-per-use.

Please go to Porsche Taiwan Charging App → Profile → Subscription to check your charging usage.

After reaching fair use limit, you will receive a usage notification via email and Porsche Taiwan Charging App. Then, you can activate pay-per-use by confirming the Charging Service Terms & Conditions via the app.

You can use a credit card or Line Pay. To change the payment method, please go to Porsche Taiwan Charging App → Profile → Payment to change the payment method.

The charging process is the same, you will also be able to see charging fee and receive e-invoice after charging is completed.

Re-subscription is for customers who exceed fair use limit or whose free charging subscription expires.

The price for re-subscription is NTD 11,000 (incl. VAT) with a cap 1 year/1,000 kWh, whichever comes first.

Re-subscription service is available at dealership.

You may purchase up to 1 year/6,000 kWh, however please make sure to use it up within one year.

After purchase, you will receive a set of re-subscription code. To activate the service, please go to Porsche Taiwan Charging App → Account → Add another subscription to enter the VIN & re-subscription code. Please make sure to tick the “Re-Subscription” box (a red ribbon in the upper right corner indicates a selected subscription).

Once you have activated it on the Porsche Taiwan Charging App, it cannot be refunded or modified.

Invoices will only be issued when re-subscription is purchased, charging events under re-subscription will not be invoiced.

All charging processes are the same as your initial complimentary subscription after the activation of re-subscription.

Please go to Porsche Taiwan Charging App → Profile → Subscription to check your charging usage

You will receive charging usage notification before the re-subscription runs out, then you will start the pay-per-use service if no re-subscription is activated.

Re-subscription follows the VIN and cannot be transferred to a new car.

Normally, your vehicle will not discharge completely, instead it will inform you that the charge is low in good time. Pay attention to the instructions in the PCM and the instrument cluster.

In everyday situations there are many options available to you to charge your Porsche, e.g. during breaks at fuel and service stations or while out shopping.

No, you don't have to charge the high-voltage battery of your Porsche completely every time. Partially charging your Porsche will not cause capacity loss ("memory effect") and does not reduce the service life of your high-voltage battery.

In addition, the charging speed reduces as the charge level of the high-voltage battery increases. Therefore it can save time to only charge the battery up to approx. 80 per cent or until the required range has been achieved.

Moreover, only allowing it to discharge to 20% and charging it slowly to 80% protects the battery.

The range is influenced by various factors, such as the driving style, comfort functions, aerodynamics and road conditions. The most important factor is your driving style: environmentally-aware and anticipatory driving behaviour promotes brake energy recovery and thereby increases the range of the vehicle. In addition, you can reduce the strength of your comfort functions such as the air-conditioning system and heating, and only fit add-on parts that influence the aerodynamics (e.g. roof boxes) when required.

As a result of the comfort functions used in cold weather, e.g. the heating, the range of your vehicle may be reduced. The use of the convenient preconditioning function during charging can minimise this result as the required heating power is provided by the power grid.

At low temperatures, the charging performance of your high-voltage battery can also be restricted.

If, during an active charging operation (vehicle plug is plugged in), the charger is disconnected from the infrastructure (power supply is cut off), then the charger is switched off.

No entry is made in the error memory, as without power supply nothing can be saved.

If the vehicle plug is still plugged in when the power supply is restored, the charger starts quite normally and the charging operation continues.

If your vehicle is not charging or not with the desired charging performance, the following points, which could lead to restrictions in the charging process, should be checked:
- Was a charging timer activated?
- Was a charging profile created?
- Were local settings made on the charger, e.g. reduction of the charging performance to 50%?

At low temperatures, the charging performance of your high-voltage battery can also be restricted. If the charging performance falls to below 6 A, the charging process stops and is not restarted automatically.

When using Porsche charging hardware to charge vehicles of other brands, the start of the charging process can take a little longer.

If you have questions regarding the Porsche charging hardware products on offer, their installation or any problems that occur, please contact your Porsche partner or Porsche Connect support. These support services will advise you, provide support on troubleshooting and initiate required fault resolution processes.

For questions on public charging with the Porsche Charging Service, Porsche Connect Support is available at all times. In addition, your mobility is always guaranteed with Porsche Assistance.