FAQ.

Do you want to find out more about Porsche E-Performance and the everyday driveability of your Porsche Cayenne E-Hybrid, Panamera E-Hybrid or Taycan? We have collected all the most important questions and answers for you, so you can be sure our interpretation of electromobility adds value for you.

Search results
Charging options
Where can I charge my Porsche?

Your Porsche can be easily charged in various everyday situations: at home, on the road and at your destination.

A range of Porsche charging equipment is available for charging at home. You will find the charging solution to suit your needs via the Porsche Charging Pre-Check at https://www.porsche.com/microsite/opc/#/tw/zh. Contact your Porsche partner for further information.

On the road, Porsche offers you attractive fast Turbo Charging solutions around the island at Porsche Centres and close to major highways. Charging at these Turbo Chargers is complimentary for the first two years as part of the Porsche Taiwan Charging Service with the purchase of your Porsche BEV (subject to terms & conditions).

At selected destinations, e.g. luxury hotels, you can charge your vehicle for free via Porsche Destination Charging.

Check out our Porsche Taiwan Charging app for iOS and Android to learn more about our growing network of chargers.

Which electrical sockets can I use to charge my Porsche?

You can charge your Porsche both at domestic electrical outlets (NEMA 5-15) and industrial electrical outlets (NEMA 14-50). In order to charge with the greatest possible efficiency and shortest duration, it is recommended that you use an industrial electrical outlet.

Performing the online pre-checks will give you an initial overview of the specific situation in your own home.

A detailed analysis of your domestic infrastructure is created by an expert as part of the home check. Further information is also available from your Porsche partner.

Can the specified charging times vary?

Yes, the charging time is influenced by several factors. These include:
- the available power rating of the energy infrastructure
- the passenger compartment preconditioning
- the charge state and the temperature of the high-voltage battery
- the settings that were activated on the charger or energy manager

When charging at home, the customer-specific domestic installation is also an important factor.

The charging times can therefore differ significantly from the specified values.

Charging at home
What charging equipment does Porsche offer for charging my vehicle at home and where can I buy it?

Porsche offers different charging equipment, e.g. the Porsche Mobile Charger, Porsche Mobile Charger Connect, Porsche Mobile Charger Plus as standard and optional equipment. In addition, different fitting options are available such as the charging dock or the Porsche compact charging pedestal. You can purchase these via the established sales channels, e.g. from your Porsche partner.

What is the difference between the Porsche Mobile Charger Connect, Porsche Mobile Charger Plus and the Porsche Mobile Charger?

The Porsche Mobile Charger, Porsche Mobile Charger Plus and the Porsche Mobile Charger Connect are chargers for vehicles with high-voltage batteries. They differ in terms of the charging performance and the supported functions.

The Porsche Mobile Charger Connect is operated via an easy-to-use touch display. A comprehensive range of accessories is also available for the Porsche Mobile Charger Connect, if required.

I want to be able to charge my Porsche at home. How can I find out if that is possible?

Using the Online Pre-Check, the essential prerequisites for using Porsche charging equipment are checked in your home. The Online Pre-Check is free-of-charge and can be easily performed, e.g. from your couch.

In order to obtain more detailed information, you can have your Porsche partner arrange a home check by an external service partner. During this, your electrical infrastructure is checked and details regarding the installation of the equipment at your home can be agreed.

Are there legal framework conditions with which I must comply for the installation of domestic charging equipment?

The installation of domestic charging equipment can be considered a structural change.

We recommend that you coordinate with all parties involved before installation; these might include, e.g., your electricity supplier, your municipal authorities or housing community and, if required, your landlord.

A detailed analysis of your domestic infrastructure is created by an expert as part of the home check. Further information is also available from your Porsche partner.

What are the options for setting the current limitation?

You can set the current limitation as follows:
The maximum charging current can be set in the web application of the Mobile Charger Connect/Plus, or on the device itself (static limitation).

Where can I find my access data for the Mobile Charger Connect/Plus if I lose the letter containing access data?

The access data that is valid on delivery, such as the preset PIN and the initial password, can also be taken from your My Porsche profile, as an alternative to the letter containing access data.

For further information, please contact your Porsche partner.

Charging on the road
What advantages does the Porsche Taiwan Charging Service offer me when charging at public charging points?

We ensure that your experience when charging away from home is hassle-free and flexible. Integrated into the Porsche Charging app, the Porsche Taiwan Charging Service gives you access to an island-wide Porsche Turbo Charging network, so you can charge your car easily and conveniently when you are on the road. As a Taycan customer, you will receive 2 years complimentary access to the Porsche Turbo Charging service (subject to Terms & Conditions). Additionally, you can enjoy the Porsche Destination Charging network all around Taiwan free-of-charge.

For more information, visit the on the road charging section of our website:

Porsche Taiwan Charging Service Terms & Conditions
Porsche Taiwan Charging Service Privacy Policy

How can I charge at Porsche and at public charging points?

If you would like to charge your Porsche:
- at a Porsche Turbo Charger, you must first activate it, e.g. with a smartphone or the Porsche Taiwan Charging Service member RFID card.
- at Porsche Destination Chargers, please enter the PIN code shown on the charger mount to activate the charger.
- at a public charger, please follow the instructions provided by the Charge-point Operator to activate the charger.

Next, connect your Porsche using the charging cable.

Normally, charging starts automatically. Further information is provided on the relevant charging point.

How do I easily find the nearest charging point?

You can call up the available public charging points in the Porsche Taiwan Charging app available for free for iOS and Android. For chargers equipped with an internet connection, you can even see the live status of the charger in the app.

Can a passer-by disconnect the plug, while I am charging at a public charging point?

No, once plugged into the vehicle charge port, the charging plug is automatically detected by the vehicle and locked. The charging cable is secured against being disconnected and your Porsche is secured against being driven away.

Vehicle
How can I ensure that my Porsche is not completely discharged?

Normally, your vehicle will not discharge completely, instead it will inform you that the charge is low in good time. Pay attention to the instructions in the PCM and the instrument cluster.

In everyday situations there are many options available to you to charge your Porsche, e.g. during breaks at fuel and service stations or while out shopping.

Must I always charge my Porsche completely?

No, you don't have to charge the high-voltage battery of your Porsche completely every time. Partially charging your Porsche will not cause capacity loss ("memory effect") and does not reduce the service life of your high-voltage battery.

In addition, the charging speed reduces as the charge level of the high-voltage battery increases. Therefore it can save time to only charge the battery up to approx. 80 per cent or until the required range has been achieved.

Moreover, only allowing it to discharge to 20% and charging it slowly to 80% protects the battery.

On what does the range of my Porsche depend?

The range is influenced by various factors, such as the driving style, comfort functions, aerodynamics and road conditions. The most important factor is your driving style: environmentally-aware and anticipatory driving behaviour promotes brake energy recovery and thereby increases the range of the vehicle. In addition, you can reduce the strength of your comfort functions such as the air-conditioning system and heating, and only fit add-on parts that influence the aerodynamics (e.g. roof boxes) when required.

What must I note in particular during cold weather?

As a result of the comfort functions used in cold weather, e.g. the heating, the range of your vehicle may be reduced. The use of the convenient preconditioning function during charging can minimise this result as the required heating power is provided by the power grid.

At low temperatures, the charging performance of your high-voltage battery can also be restricted.

What happens in the event of a power cut?

If, during an active charging operation (vehicle plug is plugged in), the charger is disconnected from the infrastructure (power supply is cut off), then the charger is switched off.

No entry is made in the error memory, as without power supply nothing can be saved.

If the vehicle plug is still plugged in when the power supply is restored, the charger starts quite normally and the charging operation continues.

My vehicle is not charging or not with the desired charging performance. What should I do?

If your vehicle is not charging or not with the desired charging performance, the following points, which could lead to restrictions in the charging process, should be checked:
- Was a charging timer activated?
- Was a charging profile created?
- Were local settings made on the charger, e.g. reduction of the charging performance to 50%?

At low temperatures, the charging performance of your high-voltage battery can also be restricted. If the charging performance falls to below 6 A, the charging process stops and is not restarted automatically.

What must be observed when charging vehicles of other brands?

When using Porsche charging hardware to charge vehicles of other brands, the start of the charging process can take a little longer.

Support
Who can I contact if I need support?

If you have questions regarding the Porsche charging hardware products on offer, their installation or any problems that occur, please contact your Porsche partner or Porsche Connect support. These support services will advise you, provide support on troubleshooting and initiate required fault resolution processes.

For questions on public charging with the Porsche Charging Service, Porsche Connect Support is available at all times. In addition, your mobility is always guaranteed with Porsche Assistance.

Your search failed to deliver any results.

Not the right one?
New Search

Discover more about Porsche E-Performance.

Discover more about Porsche E-Performance, electromobility and the sports car of the future.