FAQ.
Do you want to find out more about
Charging options
Your
A range of
On the road,
At selected destinations, e.g. luxury hotels, you can charge your vehicle for free via
Check out our
You can charge your
Performing the online pre-checks will give you an initial overview of the specific situation in your own home.
A detailed analysis of your domestic infrastructure is created by an expert as part of the home check. Further information is also available from your
Yes, the charging time is influenced by several factors. These include:
- the available power rating of the energy infrastructure
- the passenger compartment preconditioning
- the charge state and the temperature of the high-voltage battery
- the settings that were activated on the charger or energy manager
When charging at home, the customer-specific domestic installation is also an important factor.
The charging times can therefore differ significantly from the specified values.
Charging at home
The
The
Using the Online Pre-Check, the essential prerequisites for using
In order to obtain more detailed information, you can have your
The installation of domestic charging equipment can be considered a structural change.
We recommend that you coordinate with all parties involved before installation; these might include, e.g., your electricity supplier, your municipal authorities or housing community and, if required, your landlord.
A detailed analysis of your domestic infrastructure is created by an expert as part of the home check. Further information is also available from your
You can set the current limitation as follows:
The maximum charging current can be set in the web application of the Mobile Charger Connect/Plus, or on the device itself (static limitation).
The access data that is valid on delivery, such as the preset PIN and the initial password, can also be taken from your My
For further information, please contact your
Charging on the road
We ensure that your experience when charging away from home is hassle-free and flexible. Integrated into the
For more information, visit the on the road charging section of our website:
If you would like to charge your
- at a
- at
- at a public charger, please follow the instructions provided by the Charge-point Operator to activate the charger.
Next, connect your
Normally, charging starts automatically. Further information is provided on the relevant charging point.
You can call up the available public charging points in the
No, once plugged into the vehicle charge port, the charging plug is automatically detected by the vehicle and locked. The charging cable is secured against being disconnected and your
Vehicle
Normally, your vehicle will not discharge completely, instead it will inform you that the charge is low in good time. Pay attention to the instructions in the PCM and the instrument cluster.
In everyday situations there are many options available to you to charge your
No, you don't have to charge the high-voltage battery of your
In addition, the charging speed reduces as the charge level of the high-voltage battery increases. Therefore it can save time to only charge the battery up to approx. 80 per cent or until the required range has been achieved.
Moreover, only allowing it to discharge to 20% and charging it slowly to 80% protects the battery.
The range is influenced by various factors, such as the driving style, comfort functions, aerodynamics and road conditions. The most important factor is your driving style: environmentally-aware and anticipatory driving behaviour promotes brake energy recovery and thereby increases the range of the vehicle. In addition, you can reduce the strength of your comfort functions such as the air-conditioning system and heating, and only fit add-on parts that influence the aerodynamics (e.g. roof boxes) when required.
As a result of the comfort functions used in cold weather, e.g. the heating, the range of your vehicle may be reduced. The use of the convenient preconditioning function during charging can minimise this result as the required heating power is provided by the power grid.
At low temperatures, the charging performance of your high-voltage battery can also be restricted.
If, during an active charging operation (vehicle plug is plugged in), the charger is disconnected from the infrastructure (power supply is cut off), then the charger is switched off.
No entry is made in the error memory, as without power supply nothing can be saved.
If the vehicle plug is still plugged in when the power supply is restored, the charger starts quite normally and the charging operation continues.
If your vehicle is not charging or not with the desired charging performance, the following points, which could lead to restrictions in the charging process, should be checked:
- Was a charging timer activated?
- Was a charging profile created?
- Were local settings made on the charger, e.g. reduction of the charging performance to 50%?
At low temperatures, the charging performance of your high-voltage battery can also be restricted. If the charging performance falls to below 6 A, the charging process stops and is not restarted automatically.
When using
Support
If you have questions regarding the
For questions on public charging with the
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