Code of Practice Concerning the Collection, Processing, Transmission and Use of Data
You will find details on the collection, storage, transmission and use of your customer data below:
1. Data collection and storage by
The PORSCHE INDIA (a business division of Skoda Auto Volkswagen India Private Limited)/
2. Data storage at PORSCHE INDIA
PORSCHE INDIA will store data which it receives from the
Furthermore, data from PORSCHE INDIA customers and prospective customers who contact PORSCHE INDIA via its website or the central
Data storage will equally include data collected in the course of PORSCHE INDIA marketing activities.
3. Data transmission between the
To ensure that the
4. Use of data by the
Any data collected and stored in relation to your person may be used by the
5. Use of data by PORSCHE INDIA
5.1 Provision of services
PORSCHE INDIA will use the customer data sent by the
5.2 Contract processing
Once services have been provided in accordance with point 5.1 of this Code of Practice and/or so as to comply with statutory and contractual obligations in accordance with point 2 of this Code of Practice, PORSCHE INDIA will use the customer data transmitted by the
5.3 Customer care
Customer data will also be used by PORSCHE INDIA to ensure that you receive comprehensive customer support services. This will not cost you anything and will include in particular the following services:
PORSCHE INDIA's central Customer Care Centre is at your disposal. During normal service hours, you can contact the highly trained professionals there, who will deal with and handle your concerns. The use of existing information will make it unnecessary to ask you for your data once more. In this way, your requests can be handled more quickly and in a more individual manner.
If your car breaks down or you are involved in an accident,
5.4 Customer surveys
Market research results form an important source of information for the ongoing improvement and refinement of products and services. , your customer data transmitted by the
5.5 Customer information tailored to your individual needs Data relating to customer information tailored to your individual needs – if applicable together with other personal data given by you to the
6. No forwarding of data beyond the scope defined above
Your personal data will not be transmitted unless covered by any of the instances mentioned above.
If you visit the web pages of PORSCHE INDIA, information of a general nature will automatically be collected. This information includes, for example, such things as the type of web browser, the operating system used and the domain name of your internet service providers.
Cookies are text files containing information which makes it possible to identify repeated visitors exclusively for the duration of their visit to our web pages. Cookies are stored on the hard disk of your computer and do not cause any damage there. The cookies of our internet pages do not contain any personal data about you.
Cookies can save you having to enter data more than once, facilitate the transmission of specific contents and help us to identify those parts of our online service that are particularly popular. This enables us, among other things, to adapt our web pages exactly to your requirements.
Use of Facebook social plugins
Within your website, PORSCHE AG uses so-called social plugins ("plugins") of the social network facebook.com, which is operated by Facebook Inc., 1601 S. California Ave., Palo Alto, CA 94304, USA ("Facebook"). The plugins are marked with a Facebook logo or the addition "Facebook Social Plugin".
If you call up a website of PORSCHE AG that contains such a plugin, your browser establishes a direct connection to the Facebook servers. The content of the plugin is transmitted by Facebook directly to your browser and incorporated by him into the website.
By integrating the plugins, Facebook receives the information that you have accessed the corresponding page of the PORSCHE AG website. If you are logged in to Facebook, Facebook can assign the visit to your Facebook account. If you interact with the plugins, for example, press the "Like" button or leave a comment, the corresponding information is transmitted from your browser directly to Facebook and stored there.
If you do not want Facebook to collect data about you via the PORSCHE AG website, you must log out of Facebook before visiting any PORSCHE AG website.
PORSCHE INDIA employs technical and organizational security measures to protect the personal data you have given to us from any fortuitous or wilful manipulation, loss, destruction or access by unauthorized persons. Our security measures are improved and adapted on a regular basis according to the best practices.
We may collect device-specific information (such as model number / name, operating system, hardware specifications, screen resolution, browser used, IP Address etc.) popularly known as ‘device fingerprinting'.