Help & Contact
Help & Contact

Here you will find further media and service information about E-Performance at Porsche. If you have any more questions, please do not hesitate to contact us.

Contact your Porsche Centre

Your Porsche Centre will be happy to answer individual questions regarding electric mobility and Porsche E-Performance. Find your nearest Porsche Centre here.

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Video tutorials

Here you can see a catalogue of Mobile Chargers.

Instructions for uploading diagnostic data for Mobile Charger Connect*.

In the event of a malfunction, the Porsche Mobile Charger Connect can transmit diagnostic data to the responsible support centre.

*Availability dependent on country


• The charger is already integrated in your home network (see operating instructions). No diagnostic data can be transferred with a direct connection via hotspot.

• You will need the letter containing access data to the device to password the web application.

• Your device (e.g. tablet, laptop, smartphone) should have a compatible browser (see operating instructions) and should also be in the home network.

Web application login // Step 1

• Enter the current IP address of the charger in the browser’s address line. You will find the IP address in Settings > Network > Network information.

– or –

• Enter the host name of the charger in the browser’s address line. You will find the host name in the letter containing access data. It consists of the following components: Device name + serial number (e.g. https://WallChargerConnect-1234567/ or https://iccpd-1234567/)

• A security message appears on some browsers. This can be confirmed.

Web application login // Step 2

• Log into the web application as a "home user". Enter your password, which you can find in the letter containing access data.

Upload of diagnostic data // Step 1

• Navigate to Settings > Service > Diagnostic data.

Upload of diagnostic data // Step 2

• Select Transfer diagnostic data and accept the message.

The responsible support centre can now analyse a possible malfunction of your Mobile Charger Connect using the diagnostic data and suggest the appropriate instructions for use.

Data Protection Declaration Porsche Home Charging Equipment

We, Dr. Ing. h.c. F. Porsche AG (hereinafter referred to as “we” or “Porsche AG”) are delighted by your interest in our home charging products (hereinafter referred to as “Porsche charging hardware”). We take the protection of your personal data and the confidential treatment of this data very seriously. Your personal data are processed only within the scope of the legal provisions of data protection law, in particular, the European Union General Data Protection Regulation (hereafter “GDPR”). This Data Protection Declaration provides information about the processing of your personal data and your rights as a data subject in connection with your use of the Porsche Digital Service Infrastructure. For information on the processing of personal data in other areas, please refer to the relevant specific data protection declaration.

Data Protection Declaration Porsche Home Charging Equipment

Discover Porsche E-Performance.

Discover more about Porsche E-Performance, electromobility and the sports car of the future.