. New technologies require new ways of thinking and working, including in quality management: that’s why, in preparation for its next step into electromobility,
“It’s key that we adjust to these changes,” comments Frank Moser, Head of Corporate Quality at
Emotional quality refers to the elements related to the perception, look, and acoustics of the car. As the advent of electromobility brings a silent drive system – where these used to be a dominant sound source – quality requirements are expanding in this area too. “In interaction with the external dynamics, the silence inside the vehicle is really quite astonishing,” explains Moser. In an electric car, the senses of the employees monitoring quality are attuned to noises that were previously drowned out by the combustion engine drive system. “Suddenly the sounds of the wind, driving noise, or the fans for in-seat climate control come to the fore. The art is in maintaining the impression of value at the accustomed level while further reducing what was previously ambient noise,” Moser comments.
“And of course, the quality of the look and feel is what makes a car perfect: its feel, workmanship and value.” Moser uses the example of the screens installed in the vehicle to further illustrate his point: “As the number and size of displays increases, we also need to ensure that the colours and brightness of the various screens are visually calibrated to each other. In other words, colour matching is no longer relevant just for the exterior and interior.”
Corporate Quality is responding to changes in technologies and products by means of adapted structures and new processes. The area is now set up to be function-oriented, and no longer exclusively focused on individual components. “Today’s chassis is no longer just a chassis, but also incorporates the drive system and software,” explains Moser. This means Corporate Quality needs an understanding of the whole system, and relies on teams of experts from different areas.
Moreover, new expertise has been established in areas such as high-voltage technology and software quality, given that another crucial element in embracing change is the ability to quickly acquire new knowledge and develop new skills. Extensive training measures also contribute here. Agile working methods and agile project management enhance speed and efficiency.
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* Data determined in accordance with the measurement method required by law. Since September 01, 2017 certain new cars have been type approved in accordance with the Worldwide Harmonized Light Vehicles Test Procedure (WLTP), a more realistic test procedure to measure fuel consumption and CO2 emissions. From September 01, 2018 the WLTP will replace the New European Driving Cycle (NEDC). Due to the more realistic test conditions, the fuel consumption and CO2 emission values determined in accordance with the WLTP will, in many cases, be higher than those determined in accordance with the NEDC. This may lead to corresponding changes in vehicle taxation from September 01, 2018. You can find more information on the difference between WLTP and NEDC at www.porsche.com/wltp.
Currently, we are still obliged to provide the NEDC values, irrespective of the testing method used. The additional reporting of the WLTP values is voluntary until their obligatory use. As far as new cars, (which are type approved in accordance with the WLTP) are concerned, the NEDC values will therefore be derived from the WLTP values during the transition period. To the extent that NEDC values are given as ranges, these do not relate to a single, individual car and do not constitute part of the offer. They are intended solely as a means of comparing different types of vehicle. Extra features and accessories (attachments, tyre formats etc.) can change relevant vehicle parameters such as weight, rolling resistance and aerodynamics. Additionally, weather and traffic conditions, as well as individual handling, can affect the fuel consumption, electricity consumption, CO₂ emissions and performance values of a car.