Porsche - How It Works

How It Works

What is Porsche Assistance?
It is a 24-hour, 365 days a year emergency breakdown assistance service unique to owners of eligible Porsche cars. Porsche Assistance is manned by a team of experienced multi-lingual staff who will provide assistance in the event that your Porsche becomes immobilised. This assistance will be provided for the period of the new car warranty and the Porsche Pre-owned Car Warranty.

My Porsche has broken down, what shall I do next?
Call Porsche Assistance at the emergency number given on the Contact Us page. Remember to give your name and exact location, the license plate number, the vehicle identification number (VIN), your contact phone number, a description of the problem and confirm your home address, so that the staff can efficiently coordinate assistance for you.

Do I have to pay for replacement parts?
Yes, replacement parts and any workshop labour costs are your responsibility, unless they are covered under the manufacturer’s warranty, conditions apply.

How long will I have to wait before Porsche Assistance comes to my aid?
At Porsche Assistance, we understand the frustration and anxiety experienced by a Porsche owner in the event of a breakdown. Our aim is to ensure that any inconvenience is kept to a minimum. Therefore, when you call, our fully-trained staff will immediately arrange for the nearest and most appropriate service provider to assist you. The duration of waiting will depend on the availability of the assistance provider, your breakdown location, weather conditions and traffic. During the course of your wait, we will maintain contact with you and provide updates on the estimated time of arrival of the service provider.

Do I have to be with my Porsche to receive service arranged by Porsche Assistance?
Yes, you must be present at the breakdown location in order for assistance services to be rendered to your Porsche. In the event of a recovery, you are required to sign a release form before your Porsche can be recovered to the nearest Porsche Service Centre. Please ensure that you remove all belongings from your Porsche prior to recovery. Porsche Assistance is not responsible for any loss or damage to personal belongings left in the Porsche.

Can I request for my Porsche to be recovered to a workshop of my choice?
Porsche Assistance will recover your Porsche from the accident or breakdown location to the nearest Porsche Service Centre. If you request to have your Porsche recovered to a non-authorised Porsche Service Centre, you will be responsible for all costs associated with the recovery, and you will not be eligible for any benefits detailed in this policy.

Can I make my own arrangements for roadside assistance and obtain reimbursement from Porsche Assistance?
In order to maintain the highest level of service, all arrangements must be made by Porsche Assistance. Porsche Assistance has an appointed network of service providers and facilities to provide the services as described in this policy.

Who should I be contacting for road traffic accident insurance claims?
You should contact your insurance company and confirm the insurance claims procedures with them.

Do I call Porsche Assistance if I want to make an appointment with a Porsche Service Centre?
Porsche Assistance is designed to provide emergency assistance. However, we will gladly provide you with contact details of the Porsche Service Centre of your choice.

Do I call Porsche Assistance if my boot cannot be closed?
Yes, Porsche Assistance will arrange assistance for you since this situation can be a potential hazard if you attempt to drive your Porsche.

My air-conditioning is not working. Will Porsche Assistance recover my Porsche to the dealer?
Due to the fact that this condition does not immobilise your Porsche, you would need to drive your Porsche to a Porsche Service Centre.

I am entitled to the car hire benefit. What will the replacement or chauffeur driven vehicle be?*
Wherever possible, the replacement or chauffeur driven car will be an executive model.

Porsche Assistance has arranged a hire car for me but the repairs to my Porsche will take longer than 5 days. Am I responsible for the additional rental days?
Porsche Assistance will provide a replacement or chauffeur driven car for a maximum of 5 days. After the maximum rental period, the cost of additional rental days will be at your own responsibility.

* Please note: Due to operational constraints at the time of the service, Porsche Assistance cannot guarantee to supply a vehicle similar to the specification of the Porsche that you drive.