to cancel your service contract with us; and   

to a refund for the unused portion, or to compensation for its reduced value.   

The vehicle must have travelled less than 200,000 km and be less than 14 years old. It must be approved for road use and remain in its original production condition, unless any changes or modifications have been completed or expressly approved by the Warrantor; and

The vehicle must have been maintained through the Official Porsche Centre network or otherwise strictly in accordance with the specifications in the Porsche maintenance schedule using only parts or accessories, fuels, lubricants or fluids whose use has been approved by Dr. Ing. h.c. F. Porsche AG (PAG). A deviation from servicing the vehicle as specified, will not make the vehicle ineligible for this Warranty, provided that the deviation from the specified service intervals in terms of time does not exceed one month, and in terms of the mileage of the vehicle does not exceed 1,000 km; and

The vehicle must either be currently covered by an existing Porsche Approved Warranty or a New Vehicle Warranty. If coverage has lapsed, the vehicle may still qualify provided that:

3.1 an administration fee of $500 is paid; and

3.2 the Warrantee is the original owner of the vehicle, or became a subsequent owner before coverage lapsed; and

3.3 the vehicle successfully passes a Porsche technical inspection; and 

3.4 the Warrantee can prove the vehicle has been maintained strictly in accordance with the Porsche maintenance schedule. This can be done by submitting to the Warrantor for review the fully completed service record (hard copy or digital) and corresponding workshop invoices.

This Warranty is valid worldwide with unlimited mileage within the Warranty period, provided the Warrantee presents the vehicle and the warranty certificate to an Official Porsche Centre. 

If the vehicle is sold, this Warranty - and the ability to extend warranty coverage for the vehicle - may transfer to the new owner, provided the new owner is not a sport driving school, a licensed motor vehicle dealer acquiring the vehicle for the purpose of resale, a rental car entity or a business whose purpose is transporting passengers.

All claims must be lodged by the Warrantee before the expiry date shown on the Warranty certificate which is provided at the time of purchase. 

Engine; 

Electric motor;

High voltage (HV) battery; 

Fuel and cooling systems; 

Powertrain and transmission; 

Suspension and steering; 

Brake system; 

Heating and air conditioning; 

Electrical systems; and 

Body components.

This Warranty does not apply to wear and tear items, including but not limited to:  

1.1 Spark plugs, drive belt, drive belt deflection roller and tensioner; 

1.2 Clutch disc and pressure plate; 

1.3 Shock absorbers, tyres, tyre sealant, Porsche Dynamic Chassis Control reservoir; 

1.4 Brake pads, brake discs, wear sensors; 

1.5 Refrigerant gas; 

1.6 Bulbs and fuses (excluding Xenon and LED lamps); 

1.7 Batteries; 

1.8 Fair wear and tear on HV batteries including reduction in performance and capacity commensurate with its age and usage;

1.9 Wiper blades, floor mats, fire extinguisher; 

1.10 Visual and acoustic concerns or rattles that do not affect functionality; and 

1.11 All filters, fluids, oils and greases. 

To the maximum extent permitted by law, the Warrantor will not be liable to the Warrantee for any consequential, indirect, incidental costs, loss or damage arising out of or in connection with this Warranty, whether in contract, tort (including negligence), statute or otherwise. For the avoidance of any doubt, this Warranty does not cover claims for vehicle loss of usage, nor for loan or rental vehicles.

Any expenses associated with a warranty claim are to be borne by the Warrantee. The cost of testing, measurement, adjustment and cleaning work relating to warranty claims which are refused under the terms of this Warranty must be paid for by the Warrantee (unless waived by the Official Porsche Centre in its discretion).

To make a claim under this Warranty, the Warrantee must within the warranty period, notify any Official Porsche Centre of a defect immediately after it first occurs by providing details of the claim in writing or presenting the vehicle to an Official Porsche Centre to record the claim on the Warrantee’s behalf. A full list of Official Porsche Centres can be found at: https://www.porsche.com/au/en-AU/dealersearch/ 

The Porsche Centre will then contact the Warrantee to arrange an inspection of the vehicle. The Warrantee must make the vehicle available and provide it with all necessary information.

All repair work covered under this Warranty will be carried out or arranged by an Official Porsche Centre, free of charge to the Warrantee, using repair methods that meet Porsche’s technical requirements.

There are no fees or charges for a successful Warranty claim. 

If the cost of a repair exceeds the value of a replacement unit, the Warrantor will satisfy the claim by fitting a replacement unit. 

The old parts removed from a vehicle will become the property of the Official Porsche Centre carrying out the repair works, unless agreed otherwise.

The Warrantee will be provided with alternative mobility options during the period of any warranty repairs, subject to availability.

Using the vehicle outside its intended purpose (e.g., the vehicle has been used as a hire car or for conveying passengers for a fare); or

The vehicle has been improperly handled, subjected to undue force or stresses (e.g. motorsport competition), overused (for ICE vehicles, an example is engine over-revving or over-speeding that occurs with manually shifted vehicles by an incorrect gear downshifting), or overloaded; or

The vehicle has been used, or tested in preparation for use for motorsport including, without limitation, racing or rallying, for reward or otherwise.

The vehicle has been previously improperly repaired, modified, improperly maintained, or improperly serviced, in a way not in accordance with the Porsche maintenance schedule or not approved by the Warrantor; or

5.1 Parts or accessories have been fitted or installed to the vehicle, or fuels, lubricants or fluids have been used, whose use has not been approved by PAG; and/or

5.2 the vehicle has been modified in a way not approved by PAG (including use of engine components or electronic control unit tuning or other modification), unless the Warrantee can prove to the Warrantor’s reasonable satisfaction that:

5.3 the use of the non-approved parts, accessories, fuels, lubricants or fluids are of equivalent quality to those approved by PAG; and/or

5.4 the modification to the vehicle did not cause the defect or damage;

The Warrantor’s or an Official Porsche Centre’s instructions/guidelines for the operation, handling and care of the vehicle in the latest version communicated to the Warrantee, have not been followed; or

The owner or driver ignoring or not actioning vehicle warning indicators displayed in the vehicle; or

The Warrantee has not reported a defect immediately; or

The Warrantee has not immediately given the Warrantor the opportunity to remedy the defect; or

Natural phenomena or events outside the Warrantor’s control (acts of God); or 

Damage to the vehicle caused by external causes or influences (e.g., accident, impact, hail, flooding, animal bite for example by an insect or rodent).

If the Warrantee has any concerns with this Warranty, it should contact the Porsche Customer Relations Hub by calling 1800 711 911 (during the CRH Business Hours) or by emailing contact@porsche.com.au and PCA will attempt to resolve the concern.

If there is a dispute or difference arising out of or in connection with the Warranty or these Terms and Conditions (Dispute), then the parties must use all reasonable endeavours acting in good faith to resolve the Dispute by joint discussions.

If the Dispute cannot be resolved by negotiations, the parties must endeavour to settle the Dispute by mediation. Such mediation is to be conducted in Melbourne by a mediator who is independent of the parties and appointed by agreement of the parties or, failing agreement within seven days of receiving any party’s notice of Dispute, by a person appointed by the Chair of the Resolution Institute. The parties accept that the mediation must be completed in accordance with, and subject to, the Resolution Institute Mediation Rules 2016.

The Warrantor may change these Terms and Conditions to the extent reasonably necessary to protect its legitimate business interests (e.g. to reflect changes in the law, price increases from third parties, or discontinuation of services by third parties) and will give the Warrantee at least 30 days’ notice of any proposed change. Where the proposed change is reasonably likely to cause material disadvantage to the Warranty coverage (excluding any changes to any complimentary benefits), the Warrantee will provide at least 45 days’ notice. Notice may be given by email, SMS, post, or by publishing the updated Terms and Conditions on the Warrantor’s website (https://www.porsche.com/australia/).

If the Warrantee does not agree with any:

2.1 change which will not cause it material disadvantage within 30 days of receiving notice, it can cancel this Warranty;

2.2 change which will cause it material disadvantage within 30 days of receiving notice, it can cancel this Warranty and receive a pro-rata refund of the fee paid or payable for the Warranty at the relevant time or reasonable compensation. The Warrantor can cancel this Warranty by contacting the Porsche Customer Relations Hub by calling 1800 711 911 (during the CRH Business Hours) or by emailing contact@porsche.com.au.

If the Warrantee does not cancel this Warranty within 30 days as specified in clause 10(2) above, the updated Terms and Conditions will be deemed to apply.