FAQ.

Do you want to find out more about Porsche E-Performance and the everyday driveability of your Porsche Cayenne E-Hybrid, Panamera E-Hybrid or Taycan? We have collected all the most important questions and answers for you, so you can be sure our interpretation of electromobility adds value for you.

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Charging options
Where can I charge my Porsche?

Your Porsche can be conveniently charged in various everyday situations: at home, en route and at your destination. Various Porsche charging equipment is available to you for home charging. Please contact your Porsche partner for further information. When purchasing a Taycan, you receive three years access to Chargefox, Australia’s largest EV charging network, where you can charge for free across all ultra-rapid and participating fast charging stations. Porsche Destination charging is available to you at selected premium destinations.

Which electrical sockets can I use to charge my Porsche?

Porsche offers various infrastructure cables. For domestic usage, a 10 Amp / 240 Volt cable is offered and various Single Phase / Three Phase industrial cable options. In order to charge with the greatest possible efficiency and shortest duration, it is recommended that you use an industrial electrical outlet.

A detailed analysis of your domestic infrastructure is provided by an expert as part of the home check. Further information is also available from your Porsche partner.

Can the specified charging times vary?

Yes, the charging time is influenced by several factors. These include, but are not limited to:
- the available power rating of the energy infrastructure
- the charge state and the temperature of the high-voltage battery
- the settings that were activated on the charger or energy manager
- the passenger compartment preconditioning

When charging at home, the customer-specific domestic installation is also an important factor.

With AC charging, the power output of the vehicle's on-board charger may also influence charging times.

The charging times can therefore differ significantly from the specified values.

Charging at home
What charging equipment does Porsche offer for charging my vehicle at home and where can I buy it?

Porsche offers different charging equipment, e.g. the Porsche Mobile Charger, Porsche Mobile Charger Connect, and the Porsche Home Energy Manager as standard and optional equipment. You can purchase this via the established sales channels, for example, from your Porsche partner.

What is the difference between the Porsche Mobile Charger Connect and the Porsche Mobile Charger?

The Porsche Mobile Charger and the Porsche Mobile Charger Connect are both chargers for vehicles with high-voltage batteries, intended for use when charging at your home. The Porsche Mobile Charger Connect is operated via a convenient touch display. In conjunction with the Porsche Home Energy Manager, it supports smart charging applications and provides overload protection for your domestic connection. Extensive accessories are also available for the Porsche Mobile Charger Connect, such as the Porsche Charging Dock.

I want to be able to charge my Porsche at home. How can I find out if that is possible?

Using the Online Pre-Check, the essential prerequisites for using Porsche charging equipment are checked in your home. The Online Pre-Check is free-of-charge and can be easily performed, e.g. from your couch.

In order to obtain more detailed information, you can have your Porsche partner arrange a home check by an external service partner. During this, your electrical infrastructure is checked and details regarding the installation of the equipment at your home can be agreed.

Are there legal framework conditions with which I must comply for the installation of domestic charging equipment?

Before installation, we recommend obtaining the advice of a certified electrician or an expert installer of electric vehicle charging equipment. If applicable, you may also need to consult your Body Corporate or Landlord.

A detailed analysis of your domestic infrastructure is provided by an expert as part of the home check. Further information is also available from your Porsche partner.

What do I need the Porsche Home Energy Manager for?

The Porsche Home Energy Manager monitors the energy and power consumption in your home. It protects your house connection from an overload ("blackout protection") and makes it possible to use smart charging functions. This includes that your vehicle is automatically charged as quickly and cost-effectively as possible.

Smart charging works through the intelligent consideration of your electricity tariff, your installed photovoltaic system and other current consumers.

Can I connect the Porsche charging equipment to other energy management systems?

The charging equipment offered by Porsche is based on open standards. Compatibility with the energy management systems of third-party manufacturers can vary however, due to the sheer quantity of products available on the market. We recommend you use the Porsche Mobile Charger Connect and the Porsche Home Energy Manager in combination with the Porsche Taycan.

Can all Porsche chargers be connected to the Home Energy Manager?

No, currently only the Mobile Charger Connect can be connected to the Home Energy Manager.

What must I note during the commissioning and configuration of the Home Energy Manager?

You should have a Porsche recommended service provider or electrician perform the commissioning and configuration of the Home Energy Manager. To this end, a laptop or tablet is required as commissioning and configuration are performed via the Home Energy Manager web application. Also ensure that you have the WiFi password to hand. This is generally on the router. Access the web application by inputting the IP address into your browser. The IP address is saved in the letter containing access data. Please read and observe the Installation Manual enclosed with the device before installing and commissioning.

I have set price-optimised charging. Why is my invoice higher than expected?

In order to be able to use the price-optimised charging function, in addition to the setting in the Home Energy Manager you must also activate the optimised charging function in the vehicle. If you have not set the function, your vehicle will automatically be charged at maximum power.

In addition, make sure that a two-way connection has been established. Both the Home Energy Manager and the Mobile Charger Connect must be paired with one another.

What types of connection should be used between the Home Energy Manager and the Mobile Charger Connect?

Porsche recommends using a WiFi connection. If required, the WiFi signal strength can be improved by using a repeater. Ideally, the Home Energy Manager should be connected via Ethernet. Please note that faults can occur in the case of a connection via Power Line Communication (PLC), between the Home Energy Manager and the Mobile Charger Connect as a result of external devices or having too great a distance between the devices. In this case, bring both devices closer together while establishing the connection as a stronger signal is required for this. Once both devices are connected a weaker signal is sufficient. When the PLC signal strength is insufficient, an external PLC modem can be used.

What are the options for setting the current limitation?

There are two options for setting the current limitation:
1. The maximum charging current can be set in the web application of the Mobile Charger Connect, or on the device itself (static limitation).
2. When using the Home Energy Manager, the maximum current of the house connection or the sub-distribution unit, to which the Mobile Charger Connect is connected, can be specified in the web application of the Home Energy Manager.

Where can I find my access data for the Mobile Charger Connect and the Home Energy Manager if I lose the letter containing access data?

The access data that is valid on delivery, such as the preset PIN and the initial password, can be provided by your Porsche partner in the circumstances where the data is lost or otherwise unavailable.

Charging on the road
How can I charge at public charging points?

If you would like to charge your Porsche at a public charging point, you must first activate it, e.g. with a smartphone app or an RFID card. For example, the Chargefox app can be downloaded via the App Store or Google Play.

Next, connect your Porsche using the charging cable:
- With DC charging points, the cable is permanently installed on the charging pedestal.
- For AC charging points you will require a mode 3 charging cable (as standard with Taycan).

Further information is provided on the relevant charging point.

How do I easily find the nearest charging point?

You can call up the available public charging points in the PCM of your vehicle. Use the POI search to do this. Further information can be found in your Driver's Manual.

Please note that due to the fast pace at which the network of public charging points is being expanded it may happen that not all existing charging points are displayed in the PCM.

Charging points can also be located using the respective charging point operator's app.

Can a passer-by disconnect the plug, while I am charging at a public charging point?

No, once plugged into the vehicle charge port, the charging plug is automatically detected by the vehicle and locked. The charging cable is secured against being disconnected and your Porsche is secured against being driven away.

Vehicle
How can I ensure that my Porsche is not completely discharged?

Normally, your vehicle will not discharge completely, instead it will inform you that the charge is low, well before depletion. Pay attention to the instructions in the PCM and the instrument cluster.

In addition, your Porsche can suggest a route to a nearby charging point if the vehicle charge is low.

In everyday situations there are many options available to you to charge your Porsche, e.g. during breaks at service stations or whilst out shopping.

Must I always charge my Porsche completely?

No, you don't have to charge the high-voltage battery of your Porsche completely every time. Partially charging your Porsche will not cause capacity loss ("memory effect") and does not reduce the service life of your high-voltage battery.

In addition, the charging speed reduces as the charge level of the high-voltage battery increases. Therefore it can save time to only charge the battery up to approx. 80 per cent or until the required range has been achieved.

Moreover, only allowing it to discharge to 20% and charging it slowly to 80% protects the battery.

On what does the range of my Porsche depend?

The range is influenced by various factors, such as the driving style, comfort functions, aerodynamics and road conditions. The most important factor is your driving style: environmentally-aware and anticipatory driving behaviour promotes brake energy recovery and thereby increases the range of the vehicle. In addition, you can reduce the strength of your comfort functions such as the air-conditioning system and heating, and only fit add-on parts that influence the aerodynamics (e.g. roof boxes) when required.

What must I note in particular during cold weather?

As a result of the comfort functions used in cold weather, e.g. the heating, the range of your vehicle may be reduced. The use of the convenient preconditioning function during charging can minimise this result as the required heating power is provided by the power grid.

At low temperatures, the charging performance of your high-voltage battery can also be restricted.

What happens in the event of a power cut?

If, during an active charging operation (vehicle plug is plugged in), the charger is disconnected from the infrastructure (power supply is cut off), then the charger is switched off.

No entry is made in the error memory, as without power supply nothing can be saved.

If the vehicle plug is still plugged in when the power supply is restored, the charger starts normally and the charging operation continues.

My vehicle is not charging or not with the desired charging performance. What should I do?

If your vehicle is not charging or not with the desired charging performance, the following points, which could lead to restrictions in the charging process, should be checked:
- Was a charging timer activated?
- Was a charging profile created?
- Were local settings made on the charger, e.g. reduction of the charging performance to 50%?
- Were local settings made in the Home Energy Manager?

At low temperatures, the charging performance of your high-voltage battery can also be restricted. If the charging performance falls to below 6 A, the charging process stops and is not restarted automatically.

What must be observed when charging vehicles of other brands?

When using Porsche charging hardware to charge vehicles of other brands, the start of the charging process can take a little longer.

Support
Who can I contact if I need support?

If you have questions regarding the Porsche charging hardware products on offer, their installation or any problems that occur, please contact your Porsche partner.

For questions on public charging, please contact the charge point operator.

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