Your Porsche Approved vehicle also comes with Porsche Assistance, exclusive
roadside assistance, that offers added security when traveling. With the
purchase or lease of each Porsche Approved vehicle, the owner will receive
the advantages of the Porsche 24-Hour Roadside Assistance program for the
duration of the Porsche Approved Limited Warranty coverage.
Why should I buy a pre-owned Porsche from a Porsche dealer?
Nobody knows these cars better! Each vehicle is given a 100+ point inspection by a trained Porsche technicians and backed with a limited warranty, roadside assistance and attractive financing. Porsche Approved Certified Pre-owned Vehicles are only available from an authorized Porsche dealer. For peace of mind at a price that might surprise you, see your authorized Porsche dealer or visit Porsche.com to search for your vehicle.
Are all pre-owned Porsche vehicles suitable for the Porsche Approved Certified Pre-owned Program? Vehicles eligible for inclusion may be current model year and be no older than (8) years old from the original in-service date with less than 100,000 accumulated miles or 160,000 kilometers. In addition the vehicle must pass a stringent 100+ point inspection conducted by our authorized Porsche dealerships. This program excludes Carrera GT.
The benefits and services* of the Porsche 24-Hour Roadside Assistance
program in the US are provided by the American Automobile Association. Call
1 (800) PORSCHE / (Option 1: US; Option 2: Canada.)
This is the only number you need to know to receive the services and
benefits of the Porsche 24-Hour Roadside Assistance program, 24 hours a
day, 365 days a year, anywhere in the United States or Canada.
Battery Jump Start
If your Porsche won’t start, we will send an authorized servicer to "jump
start" your vehicle. If your Porsche can’t be started, an authorized
servicer will provide towing service subject to the Emergency Towing
guidelines.
Flat Tire Service
Should you encounter a situation that causes damage to a tire rendering the
vehicle inoperable, the proper towing equipment will be dispatched to
assist. Depending on your vehicle’s tire/wheel specifications it could be
necessary to transport the vehicle to the nearest Porsche dealership for
service.
The cost to install a new tire onto the wheel or the second service call to
return a repaired tire to the disabled vehicle are not part of the Porsche
24-hour Roadside Assistance program.
Emergency Fuel Delivery
Should you happen to run out of fuel, Porsche 24-Hour Roadside Assistance
will provide enough fuel to get you to the nearest gas station. Both the
delivery service and the fuel are complimentary.
Lockout Service
Due to the unique engineering of your Porsche, gaining access to a vehicle
without the vehicle key could cause damage. Should a key be locked within
the vehicle, please contact your Porsche dealership or Porsche 24-hour
Roadside Assistance so that arrangements can be made for you to obtain your
spare key or transport your Porsche to the nearest Porsche dealership.
Replacement Keys
If your ignition key is lost, broken or accidentally locked in your
vehicle, replacement keys must be obtained through the nearest Porsche
dealership and could take up to 48-hours to obtain.
Replacement keys obtained through any other source will not
start the vehicle.
The cost for parts and/or labor to produce replacement keys are not
included as part of the Porsche 24-hour Roadside Assistance program.
Extrication/Winch Service
Service will be provided to extract your Porsche from mud, sand, snow or a
ditch, provided that the vehicle is in an area immediately adjacent to a
regularly traveled road that can be serviced with standard servicing
equipment.
Trip Interruption
Should your Porsche become disabled more than 100 miles (US)/160 kilometers
(Canada) from your residence due to a warrantable mechanical failure, you
may be eligible for reimbursement of trip interruption expenses. This
includes situations where the vehicle cannot be started or driven without
causing damage and the local Porsche dealership is not able to repair the
problem the same day. Trip interruption coverage includes reimbursement
for:
– Meals
– Lodging
– Car rental
– Alternate transportation
– Reunite (returning your Porsche to your work or residence)
Onward or homeward journey
As an alternative to a hire car, travel expenses from the site of the incident to your place of residence or destination (including return journey) or the homeward journey and return transportation of your repaired car to your place of residence are paid for.
Collection of vehicle if the driver is indisposed
Vehicle transport to place of residence and, if necessary, payment of hotel accommodation if the onward journey is not possible due to illness, injury or similar causes.
Return transport in case of illness
Expenses for required return transport from abroad in case of illness for driver and/or passenger, as well as additional expenses for overnight accommodation caused by the illness can be paid for the affected persons.
Supplementary services for events during travel
Assumption of travel expenses for minors to be picked up from abroad by an accompanying person.
Assumption of costs (travel and accommodation) for one visit to hospitalised person
by a family member, provided that you or your passengers must remain hospitalised
for longer than 14 days.
Next chapter: Frequently asked questions.
