Stuttgart. Porsche customers are very satisfied with their workshop’s service performance: Dr. Ing h.c. F. Porsche AG, Stuttgart, emerged as the best German automotive manufacturer from a current survey by the famous US market research institute J.D. Power and Associates. Approximately 84,000 US car owners who acquired their new vehicles between one and three years ago were polled for the Customer Service Index 2012 (CSI).
In addition to repair services, the Porsche drivers included in the poll gave a particularly positive assessment of personal care. The clear verdict: Porsche service advisors are characterised by a high degree of technical expertise, flexibility in agreeing appointments and by their friendly demeanour and helpfulness.
Porsche sets great store by very high service standards that are the same the world over. The sports car manufacturer isn’t just constantly raising the quality and thoroughness of its repair and maintenance standards through continuous improvement processes but also optimises the call on its customers’ time to their advantage – from the making of the appointment to receipt of the vehicle to its return.
* These data were obtained using the Euro 5 measurement method (715/2007/EC and 692/2008/EC) in the NEDC (New European Driving Cycle) with standard equipment. The information does not refer to an individual vehicle and is not part of the offer, but is simply provided so that comparisons can be made between different types of vehicle. Further, up to date information on the individual vehicles can be obtained from your Porsche Centre.
Consumption figures were obtained on the basis of standard equipment. Special equipment may affect consumption and performance.